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123FormBuilder Logo
123FormBuilder

123FormBuilder

Composite Score
6.5 /10
CX Score
6.1 /10
Category
123FormBuilder
6.5 /10

What is 123FormBuilder?

123FormBuilder is a versatile and user-friendly web form builder that helps organizations and individuals in over 185 countries build forms, surveys, polls, and quizzes without having to write a single line of code. More than 1.9 million users utilize 123FormBuilder to collect data, optimize internal processes and complete payments online. You can select from a variety of third-party apps and payment gateways that you can integrate with your web form, such as PayPal, MailChimp, Square, Stripe, Authorize.Net, SalesForce, and the list goes on.

Company Details


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Awards & Recognition

123FormBuilder won the following awards in the Online Forms category

123FormBuilder Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 123FormBuilder.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

1
Since last award

89 Plan to Renew

69 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 123FormBuilder?

9% Negative
17% Neutral
74% Positive

Pros

  • Efficient Service
  • Caring
  • Reliable
  • Performance Enhancing

Cons

  • Under Delivered

Feature Ratings

Average 81

Workflow Automation

87

Drag and Drop Design

83

Security

82

Mobility

81

Data Analysis and Survey Function

80

Field Configuration and Customization

79

State Transformation

78

APIs and Integration

75

Version Management

75

Electronic Signatures

72

Vendor Capability Ratings

Average 77

Ease of IT Administration

79

Ease of Implementation

79

Availability and Quality of Training

78

Vendor Support

77

Product Strategy and Rate of Improvement

77

Quality of Features

77

Ease of Customization

75

Ease of Data Integration

75

Breadth of Features

75

Usability and Intuitiveness

75

Business Value Created

71

123FormBuilder Reviews

Raul F.

  • Role: C-Level
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Powerful but slow forms

Likeliness to Recommend

4 /10

What differentiates 123FormBuilder from other similar products?

It is a mature product with a wide range of options. For example, it is possible to create online examinations, assigning points to each correct answer and letting the student know the correct answers. Even adding a count-down clock. At the same time, the set-up can be a bit complex. There is a support chat, but now always works in my experience. Also, some forms feel like an outdated design, and the forms load slowly (according to Google speed tests). Therefore, I would not use it for user cases such as lead capture, but yes, for more academic purposes or in depth reviews.

What is your favorite aspect of this product?

Even when the forms do not have the fancy design and the loading speed of other tools, they have a professional look that can be enough in an academic context. There are many types of fields that can be added to the forms. The company is very focused on doing only forms, so that is a clear positive. Being located in the European Union (Romania) they are more easily compliant with GDRP. They have a large team, that makes them more solid in terms of development of features.

What do you dislike most about this product?

They have a complex and changing deal terms structure, and even when I am on a paid plan, I never seem to have the right plan to do what I want. For example, I need to upgrade to use webhooks. I wish that it could be more simple, that the chat support did not break.It would be good if forms were loaded faster. So, even when the tool is powerful in terms of features and professional look, I may go for simpler and faster solutions.

What recommendations would you give to someone considering this product?

If you need it because the features that you want are not available in other newer solutions, it can be a good choice. For example, a count-down timer, and the option to show the right answers. Also, good GDPR compliance is a plus. At the same time, during the last few years, many new companies have been created in the field of online forms. And there is also the good old Google Forms with a nice free version (that I see most companies use).

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Charges for Enhancements
  • Less Inspiring
  • Wastes Time

Marco C.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Jun 2021

Complete form builder also in basic plan

Likeliness to Recommend

8 /10

What differentiates 123FormBuilder from other similar products?

Easy and powerful instead other similar software.

What is your favorite aspect of this product?

Responsive capabilities

What do you dislike most about this product?

Api integration can be improved

What recommendations would you give to someone considering this product?

Try it before choise

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Inspires Innovation
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jun 2021

good features. good support from team

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing