123FormBuilder Customer Reviews 2025 | SoftwareReviews

123FormBuilder

Composite Score

6.5 /10

CX Score

6.1 /10

12 Reviews Write a Review

What is 123FormBuilder?

123FormBuilder is a versatile and user-friendly web form builder that helps organizations and individuals in over 185 countries build forms, surveys, polls, and quizzes without having to write a single line of code. More than 1.9 million users utilize 123FormBuilder to collect data, optimize internal processes and complete payments online. You can select from a variety of third-party apps and payment gateways that you can integrate with your web form, such as PayPal, MailChimp, Square, Stripe, Authorize.Net, SalesForce, and the list goes on.

Company Details

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123FormBuilder Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 123FormBuilder.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

1
Since last award

89 Plan to Renew

69 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 123FormBuilder?

9% Negative

17% Neutral

74% Positive

Pros

Efficient Service
Caring
Reliable
Performance Enhancing

Cons

Under Delivered

Feature Ratings

Average 81

Workflow Automation

Drag and Drop Design

Security

Mobility

Data Analysis and Survey Function

Field Configuration and Customization

State Transformation

APIs and Integration

Version Management

Electronic Signatures

Vendor Capability Ratings

Average 77

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Business Value Created

123FormBuilder Reviews

Patricia H.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

There's a learning curve-call CustSvc if needed!

Likeliness to Recommend

9 /10

What differentiates 123FormBuilder from other similar products?

We were intent on using wix, so we did not look at other products because 123formbuilder was in our price range and did the job we wanted it to do.

What is your favorite aspect of this product?

Easy to reproduce similar registration forms once you have the basics in place.

What do you dislike most about this product?

Mtg.Reg. emails-didn't know which to put them in-Wix or 123 formbuilder , so i put them in both, so i probably did double the work . Also, the self-service help files need better documentation.

What recommendations would you give to someone considering this product?

Be flexible and don't flail in diy land too long if you are having problems/confusion. The customer support is awesome and if you have time, you can just email back and forth and they can help you in their time, but even so, they are really speedy with a fix or explanations you may need.

Pros

Reliable
Trustworthy
Efficient Service
Caring

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jun 2021

Very Easy to Implement and Really Cost Effective

Likeliness to Recommend

8 /10

Pros

Caring
Includes Product Enhancements
Continually Improving Product
Respectful

Cons

Commodity Features
Under Delivered

Adam N.

Role: Information Technology
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Lots of Features, Easy to Use, Great Integration!

Likeliness to Recommend

10 /10

What differentiates 123FormBuilder from other similar products?

Much more integration capabilities than other platforms I was looking at, but one of the biggest capabilities I was worried about and wanting to ensure was the security part of the platform.

What is your favorite aspect of this product?

I love the ease of use and creation of custom forms with the simple drag and drop setup. So many of the other platforms out there stick you into a cookie cutter set of features and you have much more capabilities than that.

What do you dislike most about this product?

I disliked the pricing initially when I first set this up, however, they changed their pricing structure and were kind enough to allow me to redo my account with the new structure that worked much better for my setup even though they didn't have to.

What recommendations would you give to someone considering this product?

If you are curious on whether or not this platform is for you I would recommend that you try the free trial out and see if it holds up to your expectations.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

123FormBuilder

What is 123FormBuilder?

Company Details

Need Assistance?

Awards & Recognition

123FormBuilder Ratings

77 Likeliness to Recommend

1 Since last award

89 Plan to Renew

69 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+70 Net Emotional Footprint

How much do users love 123FormBuilder?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Automation Offers a rules and routing engine to automate business workflows

Drag and Drop Design Form design is intuitive and can be done through a simple interface.

Security eForm data can be secured as appropriate

Mobility Functionality is optimized for mobile device usage for creation and form usage

Data Analysis and Survey Function Can capture survey data and multiple data sets may be output for analysis.

Field Configuration and Customization Field elements can be customized to meet requirements

State Transformation Image capture through OCR/ICR, barcode generation.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Version Management Previous versions are automatically saved and can be easily retrieved

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

123FormBuilder Reviews

Patricia H.

There's a learning curve-call CustSvc if needed!

Likeliness to Recommend

Pros

Very Easy to Implement and Really Cost Effective

Likeliness to Recommend

Pros

Cons

Adam N.

Lots of Features, Easy to Use, Great Integration!

Likeliness to Recommend

Pros

1
Since last award

Feature Ratings

Workflow Automation

Drag and Drop Design

Security

Mobility

Data Analysis and Survey Function

Field Configuration and Customization

State Transformation

APIs and Integration

Version Management

Electronic Signatures

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Business Value Created