1Password Customer Reviews 2025 | Password Management

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1Password

Composite Score

8.9 /10

CX Score

9.1 /10

93 Reviews Write a Review

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What is 1Password?

1Password saves all your passwords and encrypts them with your Master Password – which only you know. To sign in to an account, just click or tap to fill your details with 1Password. 1Password Extended Access Management secures user access across every identity, device, application, and location. So you can ensure all passwords are secure, even in unapproved apps, and guide employees toward approved applications.

Company Details

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Awards & Recognition

1Password won the following awards in the Password Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience
Product Impact

Latest Award, 2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

8 Top Rated Features

2024

Product Impact

2024

2023 Data Quadrant Champion

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

Service Experience
Product Impact
Conflict Resolution

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

Service Experience
Product Impact

2022

1Password Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 1Password.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 1Password?

0% Negative

2% Neutral

98% Positive

Pros

Enables Productivity
Security Protects
Reliable
Performance Enhancing

Feature Ratings

Average 85

Autosave and Autofill

Credential Management

Password Generator

Encryption and Decryption

Work and Personal

Multi-Factor Authentication (MFA)

Access From Multiple Devices

AD/LDAP Sync

Vault for Each User

Dashboard

Team Management

Vendor Capability Ratings

Average 82

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

1Password Reviews

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Easy to use, many integrations, and secure

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Rochelle S.

Role: Information Technology
Industry: Government
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Sep 2024

Excellent password manager for work and personal.

Likeliness to Recommend

10 /10

What differentiates 1Password from other similar products?

I've only used windows password manager but this is better. I like the 1 password sign in and I use the password generator and vaults the most.

What is your favorite aspect of this product?

Secure password management

What do you dislike most about this product?

Nothing I really like this product.

What recommendations would you give to someone considering this product?

To purchase it for your entire enterprise not just the IT department

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Surya P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Secure and User-Friendly, but Premium Price Point

Likeliness to Recommend

10 /10

What differentiates 1Password from other similar products?

1Password is known for its sophisticated security features, such as strong encryption and several vaults for storing information. It is well known for its user-friendly interface and seamless integration across devices and platforms. Standout features include Travel Mode, which can hide selected passwords during travel, and the ability to manage and share passwords securely among families or teams.

What is your favorite aspect of this product?

Many customers like 1Password's ability to generate strong, unique passwords, as well as the simplicity of its autofill features, which save time and increase security. The Watchtower function, which notifies users to security breaches and overused or weak passwords, is also highly regarded in maintaining password hygiene.

What do you dislike most about this product?

Some customers find membership price less tempting, particularly when sophisticated functions are required. Furthermore, the requirement to actively engage with the software for certain operations, such as logging in or entering information, which may be automated, is a typical complaint. There are additional criticisms concerning the design and functionality of recent versions of the software, specifically the user interface and search capability.

What recommendations would you give to someone considering this product?

For individuals contemplating 1Password, I recommend that they take advantage of the free trial to fully explore its features. Pay attention to the setup process and make sure you're comfortable with the manual interaction needs. Evaluate your need for features such as Travel Mode and family sharing choices, which might be really useful depending on your circumstances. Finally, examine the cost-value balance, as 1Password is a premium product that offers vast functionality for a monthly fee.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

1Password

What is 1Password?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

1Password Ratings

92 Likeliness to Recommend

96 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love 1Password?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Vault for Each User Each user has access to their own password vault.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Team Management Create and manage team members. Items can be shared across team members.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

1Password Reviews

Easy to use, many integrations, and secure

Likeliness to Recommend

Pros

Rochelle S.

Excellent password manager for work and personal.

Likeliness to Recommend

Pros

Surya P.

Secure and User-Friendly, but Premium Price Point

Likeliness to Recommend

Pros

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Feature Ratings

Autosave and Autofill

Credential Management

Password Generator

Encryption and Decryption

Work and Personal

Multi-Factor Authentication (MFA)

Access From Multiple Devices

AD/LDAP Sync

Vault for Each User

Dashboard

Team Management

Vendor Capability Ratings

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support