What is 8x8 Experience Communications Platform?
8x8 connects teams like never before. Our Unified Communications Suite supports a diverse range of business applications and powers truly global collaboration, in real-time. Our intuitive communication tools offer a best in class user experience for audio conferencing, web conferencing, virtual meetings, screen sharing and more—all on one secure platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
2
Since last award
95 Plan to Renew
2
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 8x8 Experience Communications Platform?
Pros
- Reliable
- Respectful
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web & Desktop Conferencing
Call Management
Audio Transcription
Third-Party Integration
Secure Access
Communications
Mobility
Analytics Reporting
Session Border Controller
Centralized Management Portal
Continuous UCC
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Business Value Created
Vendor Support
Ease of Data Integration
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
8x8 Experience Communications Platform Reviews
Eduardo Z.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Dec 2021
Trustable service, but expensive compare to others
Likeliness to Recommend
What differentiates 8x8 Experience Communications Platform from other similar products?
It is very trustable and stable service. I find it expensive compare with other services but I do not have time to explore other alternatives.
What is your favorite aspect of this product?
The stability of the service, once installed you can forget about setting ups.
What do you dislike most about this product?
That is expensive and I sent some inquires about changing to a cheaper subscription plan and the sales bureaucracy complicated my intention to change to a cheaper plan.
What recommendations would you give to someone considering this product?
Although I think the quality of the service is very good I would evaluate other alternatives, maybe with Zoom phone system.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Caring
Cons
- Less Efficient Service
- Less Effective Service
- Wastes Time
Please tell us why you think this review should be flagged.
Richard M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
For small businesses
Likeliness to Recommend
What differentiates 8x8 Experience Communications Platform from other similar products?
I have been able to implement it from my Android phone or from my desktop computer, 8x8 is very practical to use, this tool adapts very well to you, this platform has a very good unified communication, which is used to make calls in a trustworthy.
What is your favorite aspect of this product?
It is an excellent virtual communication platform, and it helps you to be able to make better communication from your home due to covid, to be able to communicate with your employees and clients no matter where they are, and it allows you to carry out all communications through desktop and telephone mobile, it is extremely easy to use and to implement, and it has very good flexibility, the audio and video quality are excellent, 8x8 works quite well, it is very easy to install and it has simple recordings and easy controls.
What do you dislike most about this product?
Nothing that displeases me because it has allowed me to create calls and video conferences with excellent quality, to send voice messages, the application is excellent for both your Android phone and desktop, and you can send PDF files.
What recommendations would you give to someone considering this product?
If you have a small company and you want to be able to communicate with your clients and work team, 8x8 is excellent for you, it allows you to create a very flexible work.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Gustavo Antonio O.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2021
Create Voice calls
Likeliness to Recommend
What differentiates 8x8 Experience Communications Platform from other similar products?
Due to the covid-19 contingency, remote communication had been a bit complicated, I have been able to experiment with the different communication softwares and I have realized that 8x8 is undoubtedly the best so far, since it is very easy to use. and you do not need higher education to understand it.
What is your favorite aspect of this product?
8x8 is one of the best business class VoIP providers, it is excellent because it has excellent ease for users, it has a very intuitive interface and that helps to create an excellent experience in this tool is very easy to learn, allows you to use it through your desktop, and make voice calls, messaging and online meetings, 8x8 always provides you with the numbers of both incoming and outgoing calls. It gives you access to messaging, calls and video conferences in a secure way.
What do you dislike most about this product?
There is nothing that I can dislike about this remote communication tool because it has an excellent phone system that helps you stay in touch with your team and potential clients remotely through calls or video conferences, and it has an excellent capacity for both mobile and desktop devices.
What recommendations would you give to someone considering this product?
I recommend it because it is a simple software that is easy and very practical to use, it has functions that are essential for daily communication.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Inspires Innovation
Please tell us why you think this review should be flagged.
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