8x8

8x8 Experience Communications Platform

Composite Score

7.6 /10

CX Score

7.7 /10

42 Reviews Write a Review

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What is 8x8 Experience Communications Platform?

8x8 connects teams like never before. Our Unified Communications Suite supports a diverse range of business applications and powers truly global collaboration, in real-time. Our intuitive communication tools offer a best in class user experience for audio conferencing, web conferencing, virtual meetings, screen sharing and more—all on one secure platform.

Company Details

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Awards & Recognition

8x8 Experience Communications Platform won the following awards in the Unified Communications as a Service category

Filter By

1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

1 Top Rated Features

2024

2 Top Rated Capabilities

2 Top Rated Features

2023

8x8 Experience Communications Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 8x8 Experience Communications Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

95 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 8x8 Experience Communications Platform?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Respectful
Enables Productivity
Trustworthy

Feature Ratings

Average 82

Web & Desktop Conferencing

Call Management

Audio Transcription

Third-Party Integration

Secure Access

Communications

Mobility

Analytics Reporting

Session Border Controller

Centralized Management Portal

Continuous UCC

Vendor Capability Ratings

Average 81

Ease of IT Administration

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of Data Integration

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

8x8 Experience Communications Platform Reviews

Bennet K.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Easy third party integration

Likeliness to Recommend

7 /10

What differentiates 8x8 Experience Communications Platform from other similar products?

The best thing I have experience so far is integration of third part software like social media and upload of data for Client Relationship Management. It provide seamless usage with fast automation activities without personally using many man working hours to alters data by your self.

What is your favorite aspect of this product?

My favorite aspect of the product is call management.

What do you dislike most about this product?

The price is a little bit higher for startups like me. I think some discount should be giving to small business to help them scale up.

What recommendations would you give to someone considering this product?

I recommend the software to marketers for Customer Relationship Management. It will help them increase their clientele base by managing effective relationship with them. This is done by automating massages to them on timely manner.

Pros

Enables Productivity
Client Friendly Policies
Reliable
Performance Enhancing

Cons

Vendor's Interest First
Less Generous
Charges for Enhancements

Isaac N.

Role: Public Sector
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

The uptime is Top class, and very reliable

Likeliness to Recommend

9 /10

What differentiates 8x8 Experience Communications Platform from other similar products?

There is ease of outlined solutions when you face an issue. It is best and flexible to use on phone and on desktop. Their Customer support acts faster than you could imagine when you face some challenges.

What is your favorite aspect of this product?

When it comes to conference and video callings, we mostly used VoIP, which I see to be very smart.

What do you dislike most about this product?

I do not really think I dislike anything, because it hase been great using.

What recommendations would you give to someone considering this product?

You will get 100% satisfaction. They are really about what they do.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Collins Sarkodieh A.

Role: Information Technology
Industry: Apparel
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Quality Call Center Services

Likeliness to Recommend

9 /10

What differentiates 8x8 Experience Communications Platform from other similar products?

With the aid of their HD audio and video resources, 8x8 offers fantastic customer service center setup. I adore their distinctiveness and the high caliber of their offerings, which make them exceptional. I must say, 8x8 makes customer service exciting. I have never experienced such high level HD services before. We are pleased that we discovered 8x8, as our customer service is now among the best in our sector.

What is your favorite aspect of this product?

The audio analytics, call activity analytics, and application integration support are my favorite features of their products and services. Making reports is now simpler for me thanks to this analytics capability.

What do you dislike most about this product?

8x8 is having a significant impact on businesses, and I so far adore them.

What recommendations would you give to someone considering this product?

I heartily endorse 8x8 to any organization looking to improve their foundation in customer service. Try out their HD video call; it has some incredible features for business expansion.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Effective Service

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8x8 Experience Communications Platform

What is 8x8 Experience Communications Platform?

Company Details

Need Assistance?

Awards & Recognition

8x8 Experience Communications Platform Ratings

85 Likeliness to Recommend

2 Since last award

95 Plan to Renew

2 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love 8x8 Experience Communications Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Secure Access Establishment of a VPN session to the internal phone system.

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

8x8 Experience Communications Platform Reviews

Bennet K.

Easy third party integration

Likeliness to Recommend

Pros

Cons

Isaac N.

The uptime is Top class, and very reliable

Likeliness to Recommend

Pros

Collins Sarkodieh A.

Quality Call Center Services

Likeliness to Recommend

Pros

Most Popular 8x8 Experience Communications Platform Comparisons

Microsoft Teams

Webex Calling

Google Voice

Zoom Workplace

Avaya Cloud Office

RingEX

2
Since last award

2
Since last award

1
Since last award

Feature Ratings

Web & Desktop Conferencing

Call Management

Audio Transcription

Third-Party Integration

Secure Access

Communications

Mobility

Analytics Reporting

Session Border Controller

Centralized Management Portal

Continuous UCC

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of Data Integration

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement