Accela Civic Platform

Application Routing & Workflow Management​

The ability to assign an initial disposition to completed applications and route the document into a backlog or to an evaluator based on conditional logic.

Notification Engine​

The solution provides the ability to notify land permit applicants of a change in status via multiple channels i.e. e-mail, text, portal or mobile notification.

Application Integration Capabilities​

The solution provides the capability to integrate with relevant enterprise application solutions, such as SSO and HRIS solutions.​

Application Adjudication & Permit Issuance​

The ability to assess submitted applications, collaborate internally, set final disposition and issue a completed permit if the application is approved.

Application Submission Management ​

The solution allows a land permit applicant to submit all requisite information such as application forms, supporting collateral, floor plans, site images, etc.

Role-Based Permissions​

The solution provides the ability to control access to specific content or datasets based on the end-user’s roles.​

Reporting and Analytics

The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Self-Service Applicant Portal​

The solution provides a robust applicant portal where documentation can be submitted, updated, and where the present status of an application can be tracked.

Business Value Created

Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features

Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features

Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization

Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement

Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration

This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training

Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support

The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation

Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration

Use this data to determine whether the product will cause headaches or make data integration easy.