Accelo Customer Reviews 2025 | SoftwareReviews

Accelo

Composite Score

8.0 /10

CX Score

8.2 /10

51 Reviews Write a Review

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What is Accelo?

Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and

Company Details

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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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8 Top Rated Capabilities

15 Top Rated Features

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

13 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

14 Top Rated Features

2022

Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

93 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

2% Negative

1% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Effective Service
Fair

Feature Ratings

Average 86

Security

Team Collaboration

Task Management and Workflow

Resource Management

Time Management

Email Synchronization & Tracking

Project Management

Reporting

Expense Detail Tracking

Knowledgebase

Retainer Management

Vendor Capability Ratings

Average 86

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Ease of Customization

Also Featured in...

Project Portfolio Management - Midmarket

Score 7.9

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Project Management - Midmarket

Score 7.7

View Accelo in this category (opens in a new tab)

Accelo Screenshots

Accelo Downloads

The Power of Accelo_ Your Complete PSA Platform (1)

Accelo Reviews

Ryno v.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Takes some time getting use to working on Accelo.

Likeliness to Recommend

8 /10

What differentiates Accelo from other similar products?

Very feature-rich compared to something like Monday.com. But Accelo can be very confusing to get to grips with.

What is your favorite aspect of this product?

Project management is the best feature, with so many projects running this helps our company stay on track with all tasks.

What do you dislike most about this product?

The various ways that you can achieve the same result or function, this software is a bit confusing and frustrating at times.

What recommendations would you give to someone considering this product?

Have a look at different options before you go ahead with Accelo, have them give you a good demo of exactly how the software works before you make up your mind.

Pros

Reliable
Enables Productivity
Helps Innovate
Continually Improving Product

Heather A.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

A great tool for remote working!

Likeliness to Recommend

8 /10

What differentiates Accelo from other similar products?

Accelo seems to take the best of all the current available CRM software(s) and adapts it into one dashboard, so there is minimal switching between things. There are also things coming down the pipe in the not-too-distant future that we will be looking at. We have gotten rid of so many other bits and pieces for keeping things together, it's definitely a great help!

What is your favorite aspect of this product?

I like the ability to run the reporting and ensure that all timelines are kept or communicated quickly and consistently.

What do you dislike most about this product?

The onboarding training did take a long time, but I feel like at the end of it all, it was very worth it.

What recommendations would you give to someone considering this product?

Make sure you are going to use it. Otherwise, with no buy-in from your team, you are spending a lot of money for just another file backup system.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Janya A.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Accelo has transformed our business.

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

Other products usually have one really strong module and the others are week. Accelo is equally strong across the board.

What is your favorite aspect of this product?

Having everything in one place for everyone in the organisation, and that it can do that and still be beautiful.

What do you dislike most about this product?

I don't dislike anything about the product.

What recommendations would you give to someone considering this product?

Make sure you understand what you want from the product and don't try to shortcut the implementation process.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Accelo

What is Accelo?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Accelo Ratings

88 Likeliness to Recommend

93 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Accelo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Permits customers to use their identity provider of choice to manage their sign on

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Task Management and Workflow Supports triggers and events for process automation.

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Project Management Plan all resources needed to execute projects

Reporting Straightforward data storage with ability to create any reports easily.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Project Portfolio Management - Midmarket

Project Management - Midmarket

Accelo Screenshots

Sales

Projects

Tickets

Retainers

Billing

Reports

Integrations

Accelo Downloads

The Power of Accelo_ Your Complete PSA Platform (1)

Accelo Reviews

Ryno v.

Takes some time getting use to working on Accelo.

Likeliness to Recommend

Pros

Heather A.

A great tool for remote working!

Likeliness to Recommend

Pros

Janya A.

Accelo has transformed our business.

Likeliness to Recommend

Pros

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1
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Feature Ratings

Security

Team Collaboration

Task Management and Workflow

Resource Management

Time Management

Email Synchronization & Tracking

Project Management

Reporting

Expense Detail Tracking

Knowledgebase

Retainer Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Ease of Customization