In Partnership With SelectHub
What is Accelo?
Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and
Company Details
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In Partnership With SelectHub
Accelo Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Accelo.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
93 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Accelo?
Pros
- Reliable
- Enables Productivity
- Effective Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Team Collaboration
Task Management and Workflow
Resource Management
Time Management
Email Synchronization & Tracking
Project Management
Reporting
Expense Detail Tracking
Knowledgebase
Retainer Management
Vendor Capability Ratings
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Ease of Customization
Also Featured in...
Sales
Projects
Tickets
Retainers
Billing
Reports
Integrations
Accelo Reviews
Martin G.
- Role: C-Level
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Aug 2021
We can do everything we need with Accelo. Love it!
Likeliness to Recommend
What differentiates Accelo from other similar products?
Customisation and Workflow Management
What is your favorite aspect of this product?
Workflow Automation
What do you dislike most about this product?
Email Interface when compared to Gmail. It is difficult to get users to switch to only using Accelo Inbox for all business emails
What recommendations would you give to someone considering this product?
Know your workflow first. Spend the time defining how work moves through your organization and the steps and actions that need to happen. Then implement that in Accelo. The Accelo implementation is the easy part.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Micah T.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2021
Brings all the key functions together in one app
Likeliness to Recommend
What differentiates Accelo from other similar products?
I evaluated over 85 different services and apps and almost built my own from the ground up until I found Accelo. This is the only product I could find that brought everything from quotes to billing, CRM, project/task management, time recording, expenses, etc. into one cohesive app. The workflow is consistent from beginning to end of the project life-cycle and there's no re-entering information or klugey API bridges between services.
What is your favorite aspect of this product?
All my business work is in one place! When I generate a quote, it's converted into a job with tasks and time budgets in one click, then billing happens in one click. The information flows well and is gathered together to make our work easy and not spend time on data entry.
What do you dislike most about this product?
It's a bit locked in when it comes to reporting and some customization. Most of the reporting is single step filtering and presentation (ex: I can't make a list of companies with outstanding invoices), but I haven't found a need I haven't been able to accomplish with their existing features and the support from their implementation team worked hard to help customize the product to work for me.
What recommendations would you give to someone considering this product?
Definitely pay for the startup services! They bring so much experience helping companies customize the product to accomplish their needs the price is well worth it. I would have spent days reading all the guides and user groups, when it was a five minute question to my support guy.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Charges for Enhancements
Please tell us why you think this review should be flagged.
Marc A.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2021
Great PSA platform to run your business
Likeliness to Recommend
What differentiates Accelo from other similar products?
Accelo is by far the most robust platform
What is your favorite aspect of this product?
Automated billing, companywide access to email communication with clients, time tracking
What do you dislike most about this product?
The client portal
What recommendations would you give to someone considering this product?
Be prepared to invest the time. It's powerful software so it requires a lot of time to customize but that is also the benefit.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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