Accelo Logo
Accelo Logo
Accelo

Accelo

Composite Score
8.0 /10
CX Score
8.2 /10
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What is Accelo?

Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and

Company Details

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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

93 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

2% Negative
1% Neutral
97% Positive

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Fair

Feature Ratings

Average 86

Security

92

Team Collaboration

89

Task Management and Workflow

88

Resource Management

88

Time Management

87

Email Synchronization & Tracking

86

Project Management

86

Reporting

86

Expense Detail Tracking

84

Knowledgebase

84

Retainer Management

84

Vendor Capability Ratings

Average 86

Business Value Created

91

Quality of Features

90

Product Strategy and Rate of Improvement

90

Breadth of Features

89

Ease of Data Integration

88

Ease of Implementation

88

Availability and Quality of Training

87

Ease of IT Administration

80

Usability and Intuitiveness

80

Vendor Support

80

Ease of Customization

79

Accelo Reviews

Debbie B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

One of the best PSA software I have ever used.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

We were able to boost employee and customer responsiveness by utilizing automation and the customer portal. It provided us with a very significant decrease in constant work time from the beginning of its implementation, by automating certain repeatable processes within our organization, after logically due programming, which was wonderful for us, because we can consolidate the input of sales data that is carried out through emails in an automatic and simple way. The openness and insight provided by Accelo with G Suite improves our capacity to see what is going on with our team and customer interactions.

What is your favorite aspect of this product?

Accelo enables us to provide intelligence and flexibility to our workflows, allowing us to fit the demands of our business or any business. This product comes to life thanks to personalization and automation. Workflows, emails, and reminder triggers may all be automated. Accelo is a very important program when automation is necessary in repeated processes that an organization obtains, notably when it comes to professional work sections, which implies a delicate region in these high-level business work areas, specifically in emails. tremendous amount of data that must be delivered on a regular basis

What do you dislike most about this product?

Because of the constant performance that this software must perform, the vision in the programming area that maintains it could be more consistent, because sometimes establishing an update of the work that it must execute, to an unrepeatable environment, is difficult, because if the functions are internally peculiar and require basic knowledge to learn to use their purposes, in an easier and more comfortable way, being otherwise a total challenge, which must update these areas.

What recommendations would you give to someone considering this product?

The advantages of automation and integration outweigh the setup time. Look for a trustworthy partner to assist with implementation. Accelo is an advanced system built on the automation of professional services within an organization. It includes a magnificent program for the management of projects and tasks that frequently stand out in a commercial establishment, highlighting that it is ideal in labor-related issues, to automatically update client profiles, to easily visualize when was the last time of interaction by correspondence.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Angela P.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent tool for daily use, makes the job easier

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

At Accelo, everything is in one central place and the transparency of communication makes it very easy for us. The integration with XERO is seamless and you can easily track your earnings from any account. We use this software on a daily basis because it offers great features that are convenient for us. This is primarily a feature in the company's platform for automating servers to run artificial intelligence-based development on a schedule. The system works only if we maintain the advantages of working in our environment and mention that we implement this application mainly for the management of projects that run on a large scale.

What is your favorite aspect of this product?

This app is the central location for CRM, project management, retainers, tasks, tickets and more. Accelo provides verification, management, consensus, forecasting, professional operational balance support, mobile customization and sectoralization integration management and contact training activities to help customers easily generate file exchanges. Each of them has been updated. -Optimized approach, reporting retention and generation configuration.

What do you dislike most about this product?

The user interface is a little antiquated, but the team is working on modernizing, and there have been regular upgrades and releases. The Accelo system does not take a significant quantity of financial information because it specifies an entrance path to a designated spam to assess in a combined statistical function, its routine data clarity, which tends to lose attributes of relevance conditioned by the business specification. Many of the functions performed by this application are unknown to all users that utilize its codes to specify actions to help network organization.

What recommendations would you give to someone considering this product?

It is quite beneficial to manage the complete organization from a single place. The Accelo system is highly recommended because it is a quality account management system based on productivity simplifications enhanced by economic resource activation commands, traceable database arrangements, intelligent monitoring of financial adjustments, qualified positioning of trading orders, cloud data network service stock management and probability management, this management network program is attributed with business trend optimization and pull force planning based on increases reported in verifiable fixed tabulations.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Francisco R.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

It's great to streamline all your processes.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

We needed software that would allow us to streamline all of our customer service operations so that our employees and our work are in the best possible condition. We use it to connect with the client more thoroughly and to provide a professional service. We benefit from Accelo because we implement our information on platforms such as the cloud. It has also aided us in keeping track of our projects and tasks in order to complete them on time. It also provides us with the option of storing our data in the cloud. We have significantly increased production and profit since we began using this tool.

What is your favorite aspect of this product?

It is simple to use and set up on the desktop. One feature that I liked about this tool is that it allows us to keep track of our ongoing projects and tasks. I've been delivering our clients' services on time because I can control the time and know exactly when I'm supposed to deliver. Accelo excels at screening prospective clients. It is a dependable software that allows the majority of a company's services to be centralized because it provides a wide range of work tools. It has an appealing and modern design that allows you to distinguish the main services it provides.

What do you dislike most about this product?

It has been working flawlessly, with no breakdowns. However, the mobile application is not as complete as the web application and it can be difficult to work from a cell phone at times. It takes a long time to learn all of the tools because they are not perfectly laid out in the control panel and it takes a long time to set up the entire platform.

What recommendations would you give to someone considering this product?

Highly rated platform that works well in any business. It is effective in ensuring that the working environment is pleasant and that everything runs smoothly.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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