
In Partnership With SelectHub

What is Accelo?
Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and
Company Details
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In Partnership With SelectHub
Accelo Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
93 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Accelo?
Pros
- Reliable
- Enables Productivity
- Effective Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Team Collaboration
Task Management and Workflow
Resource Management
Time Management
Email Synchronization & Tracking
Project Management
Reporting
Expense Detail Tracking
Knowledgebase
Retainer Management
Vendor Capability Ratings
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Ease of Customization
Also Featured in...
Sales

Projects

Tickets

Retainers

Billing

Reports

Integrations

Accelo Reviews
Jade R.
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted Nov 2022
Accelo has increased our profit margin.
Likeliness to Recommend
What differentiates Accelo from other similar products?
The sales opportunity management feature makes it unique because; it enables us to track sales opportunities for new and existing customers in one location.
What is your favorite aspect of this product?
I highly appreciate that it has helped us to plan for our clients work by estimating their budget and creating project timelines. This has helped us to give our clients realistic expectations and prevent under quoting.
What do you dislike most about this product?
The user interface takes a lot of time to understand but once you get to understand it, it becomes very efficient.
What recommendations would you give to someone considering this product?
Accelo has helped us to increase our annual revenue by 30% because we deliver what was promised during the sales process to our customers, hence we have increased customer retention.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Shirley A.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2022
Help our team share content automatically.
Likeliness to Recommend
What differentiates Accelo from other similar products?
Accelo enables me to seem proactive to my clients, guarantees we're hitting all of the key touchpoints, and removes the need for me to control my own calendar. We can spend more time with our customers because to Accelo automation. We utilize practically all technologies for project monitoring, progress tracking, and time and expenditure tracking. We were able to utilize the application from Android and Mac devices.
What is your favorite aspect of this product?
It may assess potential clients and produce automatic postings to get their attention. To speed up the process of sharing our material, the software automatically exchanges information such as files and emails. Campaign and budget management delivers precise project results information. Accelo provides highly professional technical support; they answer quickly and clear up any confusion. It has also kept me from forgetting about follow-ups; the way we have set the triggers prevents this from happening. Furthermore, triggers have completely automated many of the repeated messages to trade partners.
What do you dislike most about this product?
It is difficult to understand how to use all of its tools in a short period of time. Accelo is not inexpensive for businesses in their first year of existence. The user support videos are not correctly updated; occasionally films from the most recent version of the software are still available. I also wish the tablet browser experience was more fluid. I'd love to be able to use Accelo on an iPad without the need for an extra mouse; it would make business travel so much easier.
What recommendations would you give to someone considering this product?
Take the time to examine and rethink your processes; everything must be on the table, and everyone must be ready to change; there is always a better method to get at the same destination, and seeking guidance early is essential. You may include additional applications in your future update; the current version lacks diversity. The program's setup procedure can be a little hard for customers who have never used automated software like this before, so they should simplify it a little more.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Joshua M.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2022
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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