Adobe Campaign Logo Award Winner Product Badge
Adobe Campaign Logo Award Winner Product Badge
Adobe Systems

Adobe Campaign

Composite Score
9.0 /10
CX Score
9.2 /10
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Category
Adobe Campaign
9.0 /10

What is Adobe Campaign?

Adobe Campaign pulls together cross-channel customer data into a single view and then puts it to work to create personalized cross-channel campaigns that meet customers where they’re at. See the whole customer journey on a single screen. With Adobe Campaign, you can use rich customer data to create, coordinate, and deliver dynamic campaigns that customers actually want — through email, mobile, offline channels, and more.

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Awards & Recognition

Adobe Campaign won the following awards in the Marketing Automation - B2C category

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Adobe Campaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Campaign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Campaign?

0% Negative
0% Neutral
100% Positive

Pros

  • Efficient Service
  • Effective Service
  • Respectful
  • Reliable

Feature Ratings

Average 86

Marketing Analytics

88

Customer Journey Modelling

87

Email Marketing Automation

86

Multivariant Testing

86

Marketing Master Data Management

86

Marketing Asset Management

85

Mobile Marketing Management

85

Marketing Project Management

84

Social Media Marketing Management

84

SMS Marketing

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Ease of Data Integration

87

Business Value Created

87

Quality of Features

85

Ease of Customization

85

Breadth of Features

85

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

84

Usability and Intuitiveness

84

Vendor Support

83

Adobe Campaign Reviews

Nancy C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Such a marketing rock star this software is

Likeliness to Recommend

10 /10

What differentiates Adobe Campaign from other similar products?

Our designers quickly produce excellent site content while actively working in the Marketing or Creative Cloud. One page helps in tracking a user's communication history, which helps us classify them for future advertising and better understand their behavior. This tool helps the marketing team develop, plan, and carry out its marketing strategy.

What is your favorite aspect of this product?

By allowing us to create our own forms that can be added to the corporate page, Adobe Campaign enables us to display individualized data that is valuable to consumers and generate more revenue. It provides efficient customer transition and administration along with robust tracking features. Our ability to guide users through a journey of engagement, purchases, and reactivation was enhanced.

What do you dislike most about this product?

For clear communication and good audio quality during conversations made over the cloud, a strong connection is required. It is not very updated because some of the phone numbers on the list of prospects do not belong to that person or business. Integration challenges and a lack of support prevent the collection of additional customer journey data using solutions other than Adobe.

What recommendations would you give to someone considering this product?

If you run a business with a diverse customer base and want to add segmented customer journeys and increase your personalization, Adobe Campaign is a good fit. Users don't need coding or a background in IT because it is simple to use, allowing for quick platform up skilling. If this is appropriate for your business needs, I would suggest it to you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Mark A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Customizable and trusted marketing software.

Likeliness to Recommend

10 /10

What differentiates Adobe Campaign from other similar products?

We can personalize and deploy campaigns across each of our channels both online and offline with the aid of Adobe Campaign, a collection of technologies. b. Utilizing the platform, we are able to create and carry out sophisticated marketing campaigns across a variety of media, using smart targeting to deliver the most relevant message to the audience that is most interested in it.

What is your favorite aspect of this product?

Running targeted ads throughout the whole network allows us to change the web, email, and smart phone experiences for each customer. It is easy to customize across channels for different clients, and procedure and change are also doable. All of the capabilities are available to us, and we have the ability to personalize the interface to our taste.

What do you dislike most about this product?

If you're not a certified marketing automation master or a tech-savvy rock star, it will take some time to learn and get around all of the capabilities and advantages Adobe Campaign offers. The tools are system-intensive, which frequently causes crashes.

What recommendations would you give to someone considering this product?

The personalization and customer experience of such a broad database, which spanned over countries, languages, and nearly all other demographic data points, is the business issue for which Adobe provided a solution for us. Our ability to follow policies and procedures through some kind of pathway of involvement, purchases, and reactivation was enhanced.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amie W.

  • Role: Public Sector
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Great tool overall.

Likeliness to Recommend

10 /10

What differentiates Adobe Campaign from other similar products?

With the use of Adobe Target, we have been able to successfully pinpoint problems with our website's user experience and cycle through all these tests to improve KPI success. For each trial and session that we deploy, Adobe Target's strong integration with Adobe Analytics enables precise and personalized reporting.

What is your favorite aspect of this product?

Although neither was originally created by Adobe, they now control both and have made significant progress over the past few years to improve that integration via Analytics for Target. As a result, it connects with Adobe Analytics very well. With this program, we have a fantastic Adobe Analytics integration that makes it possible for our website's performance to be assessed and optimized.

What do you dislike most about this product?

In some places, the UI itself can be a little confusing. If you are familiar with other tools, it is probably in the center of the pack in this regard; for example, it is considerably simpler to comprehend than Monetate but very different from an optimize in terms of simplicity.

What recommendations would you give to someone considering this product?

The application has greatly benefited us by giving us the analytical techniques and outcomes we need to implement marketing strategies. We can examine and understand user behavior to broaden their options. For best use, however, several areas of its operation can become complex and call for sophisticated knowledge.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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