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Adobe Systems

Adobe Commerce

Composite Score

8.3 /10

CX Score

8.4 /10

220 Reviews Write a Review

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Software Claimed

What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

6% Negative

11% Neutral

83% Positive

Pros

Performance Enhancing
Respectful
Reliable
Helps Innovate

Feature Ratings

Average 77

Content Management

Catalog Management

Order Portal

Payment Processing

Order Management

Reporting and Analytics

Integrated Search

Retargeting Capabilities

Content Localization

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Average 76

Breadth of Features

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Ease of Customization

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Also Featured in...

B2B eCommerce

Score 8.3

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Adobe Commerce Reviews

Luis Carlos A.

Role: Human Resources
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Amazing product, and incredible support from CS te

Likeliness to Recommend

10 /10

What differentiates Adobe Commerce from other similar products?

Very easy to implement, initial set up was fast and the shop was live in a very short period of time

What is your favorite aspect of this product?

How easy is to upload new products and bundles

What do you dislike most about this product?

reporting part could improve

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Younss A.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Amazing open-source e-commerce tool.

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

Adobe Commerce (previously Magento Commerce) provides a plethora of customization possibilities, allowing businesses to personalize their online storefronts to their individual needs and brand identity. Developers can use a modular design to construct custom themes, templates, and extensions, allowing for the smooth integration of unique functionality. This adaptability enables businesses to stay ahead of their competitors and provide clients with a personalized shopping experience, resulting in improved customer satisfaction and higher conversion rates. Furthermore, the open-source nature of the platform encourages an active community.

What is your favorite aspect of this product?

One of Adobe Commerce’s distinguishing features is its capacity to handle large volumes of product data and website traffic with remarkable performance. The platform is built to scale easily, allowing internet businesses to grow, whether they are small startups or major enterprise-level ventures. Adobe Commerce offers fast loading times and responsive user experiences even during peak shopping seasons by employing sophisticated caching mechanisms, database optimization techniques, and scalable infrastructure. This scalability not only improves customer happiness but also allows firms to expand without fear of technical limitations.

What do you dislike most about this product?

Adobe Commerce can be difficult to use, particularly for users with little technical knowledge or familiarity with e-commerce systems. Setting up and operating the system may necessitate a learning curve due to the numerous configurations, extensions, and customization options available. This intricacy may provide difficulties for small firms or individuals who find it difficult or time-consuming to grasp the platform’s full possibilities.

What recommendations would you give to someone considering this product?

Adobe Commerce’s strongest advantages are its scalability and flexibility. It provides a flexible foundation for creating distinct and personalized online stores and caters to enterprises of all sizes. The advantages of using Adobe Commerce include its extensive feature set, easy integration with other Adobe products, comprehensive analytics and reporting tools, and a variety of design and branding options. To assist users in effectively utilizing the platform, it also provides extensive documentation, training materials, and a welcoming community. Recommended.

Pros

Efficient Service
Continually Improving Product
Reliable
Performance Enhancing

Milind S.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Highly customizable and feature rich

Likeliness to Recommend

6 /10

What differentiates Adobe Commerce from other similar products?

Feature rich, ease of customization, community support

What is your favorite aspect of this product?

Ease of customization

What do you dislike most about this product?

Performance issues

What recommendations would you give to someone considering this product?

Good ecommerce engine to start with.

Pros

Unique Features
Effective Service
Transparent
Security Protects

Cons

Less Performance Enhancing
Less Reliable
Less Efficient Service

Adobe Commerce

Software Claimed

What is Adobe Commerce?

Company Details

Book a Free Demo Today!

Adobe Commerce Ratings

83 Likeliness to Recommend

1 Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Adobe Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Management Includes collaboration, check-in/check-out, and version control.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Management Includes order entry, order processing, order tracking, and parts management.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Localization The solution provides support for multiple languages and currencies.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

Adobe Commerce Reviews

Luis Carlos A.

Amazing product, and incredible support from CS te

Likeliness to Recommend

Pros

Younss A.

Amazing open-source e-commerce tool.

Likeliness to Recommend

Pros

Milind S.

Highly customizable and feature rich

Likeliness to Recommend

Pros

Cons

Most Popular Adobe Commerce Comparisons

Shopify

Shopify Plus

WooCommerce

Square Online

Oracle Commerce

Salesforce B2C Commerce Cloud

1
Since last award

Feature Ratings

Content Management

Catalog Management

Order Portal

Payment Processing

Order Management

Reporting and Analytics

Integrated Search

Retargeting Capabilities

Content Localization

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Ease of Customization

Ease of IT Administration

Vendor Support

Availability and Quality of Training