Adobe Systems

Adobe Commerce

Composite Score

8.3 /10

CX Score

8.4 /10

215 Reviews Write a Review

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What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

7% Negative

9% Neutral

84% Positive

Pros

Respectful
Reliable
Continually Improving Product
Performance Enhancing

Feature Ratings

Average 77

Content Management

Payment Processing

Order Portal

Catalog Management

Order Management

Reporting and Analytics

Content Localization

Integrated Search

Retargeting Capabilities

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Average 76

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Also Featured in...

B2B eCommerce

Score 8.3

View Adobe Commerce in this category (opens in a new tab)

Adobe Commerce Reviews

Katrina Cisa S.

Role: Sales Marketing
Industry: Apparel
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Sep 2022

The best eCommerce solution for your business.

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

Adobe commerce increasingly complex of digital commerce and growing customer demands.

What is your favorite aspect of this product?

Its combination of robust out-of-the-box functionality.

What do you dislike most about this product?

Its modern multi-tenant SaaS platform.

What recommendations would you give to someone considering this product?

This platform is for merchants who don't settle for good enough and want to get the best features right away.

Pros

Helps Innovate
Reliable
Unique Features
Effective Service

saksham t.

Role: Operations
Industry: Consulting
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jan 2022

Easy to use, but a bit pricey.

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

Application

What is your favorite aspect of this product?

Front - End

What do you dislike most about this product?

Pricing

What recommendations would you give to someone considering this product?

Fantastic

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Rita G.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Adobe Commerce Cloud the best choice and excellent

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

Adobe Commerce Cloud (ACC) is a new package offering that provides companies with a flexible and scalable end-to-end platform to manage, personalize and optimize the commerce experience at every touchpoint and across the entire customer journey. Adobe Commerce Cloud takes Magento Commerce (the enterprise offering, not the open source version of Magento) one step further by making it possible to integrate seamlessly with Adobe Experience Manager.

What is your favorite aspect of this product?

One of the exciting benefits of Adobe Commerce is that it connects seamlessly with Adobe Experience Manager. If this is your preferred UI for building your shopping experience, Adobe Commerce may be for you. Adobe Commerce also supports the use of progressive web apps. Beyond that, it's up to you as the seller to develop your own extension or explore third-party solutions.

What do you dislike most about this product?

Adobe Commerce Cloud is far from suitable for all vendors. Adobe describes it as an enterprise product, while Magento business is more marketed for the middle market. For many lower and upper midsize businesses, the cost of Adobe Commerce Cloud and the development work required not only to get it up and running but also to maintain it is not worth it. For these businesses, a better choice may be to work with a SaaS platform such as BigCommerce that allows customization but has a lower total cost of ownership.

What recommendations would you give to someone considering this product?

To create, launch, and maintain an Adobe Commerce Cloud store, you will need a developer, in-house IT team, and/or an agency to manage creation and maintenance. Magento (and thus Adobe Commerce Cloud) has an extremely comprehensive setup that incurs high costs to complete builds. Building an enterprise-grade store can cost more than six figures and can scale quickly based on the complexity of the build, design, extensions, and additional integrations required.

Pros

Trustworthy
Client's Interest First
Continually Improving Product
Performance Enhancing

Cons

Less Efficient Service
Vendor Friendly Policies

Adobe Commerce

Software Claimed

What is Adobe Commerce?

Company Details

Book a Free Demo Today!

Adobe Commerce Ratings

82 Likeliness to Recommend

1 Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Adobe Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Management Includes collaboration, check-in/check-out, and version control.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Management Includes order entry, order processing, order tracking, and parts management.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Localization The solution provides support for multiple languages and currencies.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

Adobe Commerce Reviews

Katrina Cisa S.

The best eCommerce solution for your business.

Likeliness to Recommend

Pros

saksham t.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Rita G.

Adobe Commerce Cloud the best choice and excellent

Likeliness to Recommend

Pros

Cons

Most Popular Adobe Commerce Comparisons

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

Salesforce B2C Commerce Cloud

1
Since last award

Feature Ratings

Content Management

Payment Processing

Order Portal

Catalog Management

Order Management

Reporting and Analytics

Content Localization

Integrated Search

Retargeting Capabilities

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training