Adobe Systems

Adobe Commerce

Composite Score

8.3 /10

CX Score

8.4 /10

215 Reviews Write a Review

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What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

7% Negative

9% Neutral

84% Positive

Pros

Respectful
Reliable
Continually Improving Product
Performance Enhancing

Feature Ratings

Average 77

Content Management

Payment Processing

Order Portal

Catalog Management

Order Management

Reporting and Analytics

Content Localization

Integrated Search

Retargeting Capabilities

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Average 76

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Also Featured in...

B2B eCommerce

Score 8.3

View Adobe Commerce in this category (opens in a new tab)

Adobe Commerce Reviews

Jessica Z.

Role: Public Sector
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2020

Easy to use but a bit pricey...

Likeliness to Recommend

6 /10

What differentiates Adobe Commerce from other similar products?

Easier to use than others with good support.

What is your favorite aspect of this product?

User friendly

What do you dislike most about this product?

Continual updates

What recommendations would you give to someone considering this product?

Review other Similar products Before choosing

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Role: C-Level
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2020

Great product, customer friendly.

Likeliness to Recommend

8 /10

Pros

Efficient Service
Inspires Innovation
Acts with Integrity
Transparent

Timothy M.

Role: Sales Marketing
Industry: Insurance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2020

This product is great but can be cost prohibitive

Likeliness to Recommend

9 /10

What differentiates Adobe Commerce from other similar products?

They do a good job of providing quality

What is your favorite aspect of this product?

The user interface

What do you dislike most about this product?

The cost is prohibitive

What recommendations would you give to someone considering this product?

Do your research

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Adobe Commerce

Software Claimed

What is Adobe Commerce?

Company Details

Book a Free Demo Today!

Adobe Commerce Ratings

82 Likeliness to Recommend

1 Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Adobe Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Management Includes collaboration, check-in/check-out, and version control.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Management Includes order entry, order processing, order tracking, and parts management.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Localization The solution provides support for multiple languages and currencies.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

Adobe Commerce Reviews

Jessica Z.

Easy to use but a bit pricey...

Likeliness to Recommend

Pros

Great product, customer friendly.

Likeliness to Recommend

Pros

Timothy M.

This product is great but can be cost prohibitive

Likeliness to Recommend

Pros

Most Popular Adobe Commerce Comparisons

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

Salesforce B2C Commerce Cloud

1
Since last award

Feature Ratings

Content Management

Payment Processing

Order Portal

Catalog Management

Order Management

Reporting and Analytics

Content Localization

Integrated Search

Retargeting Capabilities

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training