Adobe Commerce Logo
Adobe Commerce Logo
Adobe Systems

Adobe Commerce

Composite Score
8.3 /10
CX Score
8.4 /10
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Software Claimed
Category
Adobe Commerce
8.3 /10

What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

7% Negative
9% Neutral
84% Positive

Pros

  • Respectful
  • Reliable
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 77

Content Management

79

Payment Processing

79

Order Portal

79

Catalog Management

79

Order Management

79

Reporting and Analytics

77

Content Localization

76

Integrated Search

76

Retargeting Capabilities

75

Microsite Management

75

Predictive Recommendations

72

Vendor Capability Ratings

Average 76

Quality of Features

80

Breadth of Features

80

Ease of Data Integration

78

Business Value Created

77

Usability and Intuitiveness

77

Product Strategy and Rate of Improvement

77

Ease of Implementation

76

Ease of IT Administration

75

Ease of Customization

75

Vendor Support

74

Availability and Quality of Training

74

Adobe Commerce Reviews

  • Role: Public Sector
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2020

Fantastic and easy to use product

Likeliness to Recommend

4 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Role: C-Level
  • Industry: Healthcare
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Apr 2020

Fantastic product

Likeliness to Recommend

6 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Robert R.

  • Role: Public Sector
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2020

Great price but wans't easy to use.

Likeliness to Recommend

1 /10

What differentiates Adobe Commerce from other similar products?

Adobe has been around for a while, so they have a solid reputation, which is well deserved.

What is your favorite aspect of this product?

The price.

What do you dislike most about this product?

It just wasn't a good fit for my organization.

What recommendations would you give to someone considering this product?

Be very willing to take a lot of time to make sure you understand how this works.

Pros

  • Respectful
  • Friendly Negotiation
  • Security Protects
  • Acts with Integrity

Cons

  • Vendor Friendly Policies
  • Less Generous
  • Wastes Time

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