Adobe Commerce Logo
Adobe Commerce Logo
Adobe Systems

Adobe Commerce

Composite Score
8.3 /10
CX Score
8.4 /10
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Software Claimed
Category
Adobe Commerce
8.3 /10

What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

7% Negative
9% Neutral
84% Positive

Pros

  • Respectful
  • Reliable
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 77

Content Management

79

Payment Processing

79

Order Portal

79

Catalog Management

79

Order Management

79

Reporting and Analytics

77

Content Localization

76

Integrated Search

76

Retargeting Capabilities

75

Microsite Management

75

Predictive Recommendations

72

Vendor Capability Ratings

Average 76

Quality of Features

80

Breadth of Features

80

Ease of Data Integration

78

Business Value Created

77

Usability and Intuitiveness

77

Product Strategy and Rate of Improvement

77

Ease of Implementation

76

Ease of IT Administration

75

Ease of Customization

75

Vendor Support

74

Availability and Quality of Training

74

Adobe Commerce Reviews

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Apr 2020

Easy to use, just get it!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Scott A. S.

  • Role: Operations
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2020

Wonderful product that will meet your needs.

Likeliness to Recommend

7 /10

What differentiates Adobe Commerce from other similar products?

Adobe Commerce Cloud gives me the ability to cater to my clients in a very personalized way. From data management to invoicing, I always feel like I am in control of the process. Plus, Adobe is a brand that I have used for years so I enjoy working with a familiar and trusted product.

What is your favorite aspect of this product?

The ability to organize data in a way the is logical and easy to find.

What do you dislike most about this product?

The cost is more than I care to pay but, so far, the investment has paid off.

What recommendations would you give to someone considering this product?

I you are looking for an effective commerce software then Adobe is a good choice.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Acts with Integrity

Timothy B.

  • Role: C-Level
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2020

Simplicity and effortless.

Likeliness to Recommend

9 /10

What differentiates Adobe Commerce from other similar products?

O can boil it down to one single word, simplicity.

What is your favorite aspect of this product?

I love that it takes zero effort

What do you dislike most about this product?

Licensing costs

What recommendations would you give to someone considering this product?

Go for it, jump in feet first.

Pros

  • Reliable
  • Security Protects
  • Helps Innovate
  • Enables Productivity

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