Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Fair
  • Acts with Integrity

Feature Ratings

Average 84

Instant Messaging

85

Video Conferencing

85

Audio Conferencing VoIP

85

File Transfer

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

84

Audio Controls

83

Application Share

83

Keyboard Mouse Control

83

Screen Share

82

Virtual Whiteboard

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

83

Ease of Implementation

83

Ease of Customization

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Business Value Created

82

Availability and Quality of Training

82

Ease of Data Integration

81

Vendor Support

80

Adobe Connect Reviews

Jeremy K.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

"Efficient and Feature-Rich for enhanced meetings"

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect allows us to customize meeting room with element designs as per our needs which could makes it totally different from other products.

What is your favorite aspect of this product?

Content sharing is also available on Adobe which let us share multimedia presentations for real-time engagement with customers its best.

What do you dislike most about this product?

Mobile app is also available but it comes with lack of features which makes productivity bit slower.

What recommendations would you give to someone considering this product?

Strong integration, Content sharing, Customizable rooms and recording sessions are great for fulfilling our needs of visual communication its best.

Pros

  • Reliable
  • Caring
  • Generous Negotitation
  • Transparent

Meera S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Modern Features and Flexibility for Growing Teams

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Highly Customizable Meeting Rooms

What is your favorite aspect of this product?

High level of customization

What do you dislike most about this product?

Complex user interface

What recommendations would you give to someone considering this product?

Check your It eco system and go for the plan accordingly

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Eden U.

  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

A bit complex, also pricey, but worth it

Likeliness to Recommend

6 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect offers unmatched flexibility in designing virtual meeting spaces. Unlike many tools that provide standard layouts, it allows users to create custom room templates with drag-and-drop “pods” for specific tasks, such as chat, Q&A, polls, or shared content. This makes it ideal for creating interactive and branded virtual environments. Rooms in Adobe Connect persist over time, meaning you can set them up once and reuse them for recurring meetings, webinars, or training sessions. This saves time and ensures consistency, especially for educators or trainers who need specific layouts for repeated sessions.

What is your favorite aspect of this product?

My favorite aspect is that the platform focuses heavily on engagement, with features like interactive polls, quizzes, and surveys. Attendees can also interact through emoticons, status indicators, and advanced chat functionalities. These tools enhance participation, making it more engaging than traditional virtual meeting platforms.

What do you dislike most about this product?

It has a steeper learning curve. Adobe Connect’s highly customizable interface and extensive feature set can be overwhelming for new users. Setting up rooms, managing pods, and navigating the platform often require more time and training compared to simpler tools like Zoom or Microsoft Teams.

What recommendations would you give to someone considering this product?

If you’re considering Adobe Connect, start by assessing whether your primary needs align with its strengths. Adobe Connect is ideal for organizations requiring customized virtual spaces, robust training tools, and highly interactive webinars. If you prioritize these features, the platform’s capabilities can significantly enhance your virtual experiences. Ensure your team is prepared for the learning curve. Adobe Connect’s flexibility comes with complexity, so investing time in training for both hosts and administrators is crucial. Use Adobe’s tutorials and support resources to ease the onboarding process.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

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