Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.0 /10

439 Reviews Write a Review

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What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

2 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

5% Negative

3% Neutral

92% Positive

Pros

Respectful
Caring
Fair
Appreciates Incumbent Status

Feature Ratings

Average 84

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Audio Conferencing Call in Bridge

Application Share

Audio Controls

Keyboard Mouse Control

Screen Share

Virtual Whiteboard

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Adobe Connect Reviews

Yasemin D.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Great within Its Ecosystem

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

Because we have many infrastructure based on Adobe, it was really easy for us to use this tool when&wherever its needed.

What is your favorite aspect of this product?

I like the way it works very smooth and without any major failures.

What do you dislike most about this product?

The integration to other tool is problematic, I'd not have used this tool if it weren't for my company.

What recommendations would you give to someone considering this product?

If you're company is familiar with the Adobe Ecosystem, give this tool definitely a try but if not look for other alternatives.

Pros

Client's Interest First
Helps Innovate
Reliable
Performance Enhancing

Mellisa Andry P.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

An In-Depth Review of Adobe Connect.

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

In the ever-evolving landscape of virtual communication, Adobe Connect shines as a standout solution that transcends the typical web conferencing platforms. This robust software sets itself apart through a well-balanced amalgamation of innovative features, fostering interactive and engaging experiences for users and their audiences alike.

What is your favorite aspect of this product?

My personal admiration for Adobe Connect stems from its remarkable versatility. As an avid user, I have come to appreciate how effortlessly it accommodates a wide array of collaboration needs, seamlessly facilitating virtual meetings, hosting impactful webinars, and empowering dynamic e-learning sessions. With a user-friendly interface and comprehensive tools like customizable layouts, real-time chat, and reliable screen sharing, the software creates an environment that encourages active participation and meaningful knowledge exchange.

What do you dislike most about this product?

While Adobe Connect excels in numerous aspects, it does have one notable area for improvement - its initial learning curve. New users might initially feel overwhelmed by the plethora of features available, but with patience and dedication, the software unveils its true potential, transforming virtual collaborations into memorable and fruitful experiences.

What recommendations would you give to someone considering this product?

To prospective users considering Adobe Connect, I recommend embarking on this transformative journey with an open mind and a readiness to explore. Utilize the platform's robust support and educational resources to gradually familiarize yourself with its features. Embrace the learning process, and you will soon harness the full capabilities of Adobe Connect, enabling your team to accomplish more together.

Pros

Efficient Service
Helps Innovate
Reliable
Performance Enhancing

DEANN B.

Role: Information Technology
Industry: Not for Profit
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jul 2023

Another great Adobe tool

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect has the brand backing it which holds it to a higher quality and it delivers.

What is your favorite aspect of this product?

Video conferencing is convenient and use friendly.

What do you dislike most about this product?

Customer service for Adobe products is very difficult and the training is lacking on products.

What recommendations would you give to someone considering this product?

Adobe connect is worth it if you have other Adobe products, otherwise by itself, it can be expensive.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Application Share Ability to share a single application only for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Screen Share Ability to share a computer screen for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

Yasemin D.

Great within Its Ecosystem

Likeliness to Recommend

Pros

Mellisa Andry P.

An In-Depth Review of Adobe Connect.

Likeliness to Recommend

Pros

DEANN B.

Another great Adobe tool

Likeliness to Recommend

Pros

Most Popular Adobe Connect Comparisons

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TeamViewer Remote

1
Since last award

Feature Ratings

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Audio Conferencing Call in Bridge

Application Share

Audio Controls

Keyboard Mouse Control

Screen Share

Virtual Whiteboard

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Vendor Support