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Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.0 /10

446 Reviews Write a Review

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What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Conflict Resolution

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Caring
Helps Innovate
Trustworthy

Feature Ratings

Average 84

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Audio Conferencing Call in Bridge

Audio Controls

Application Share

Screen Share

Keyboard Mouse Control

Virtual Whiteboard

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support

Adobe Connect Reviews

Mayank G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2025

Powerful Virtual Tool with Customisation.

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect stands out with customizable virtual rooms, persistent meeting spaces, advanced host controls, and detailed analytics for engagement tracking.

What is your favorite aspect of this product?

The customizable meeting layouts and persistent virtual rooms allow for a highly tailored, consistent, and professional online collaboration experience.

What do you dislike most about this product?

The user interface feels outdated, and the platform can be resource-intensive, causing lag or compatibility issues on lower-end systems.

What recommendations would you give to someone considering this product?

Ensure your team has strong internet and updated hardware to fully utilize Adobe Connect’s features without performance or usability issues.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ankit S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Engaging and Customizable Virtual Meeting Solution

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect stand out is its focus on interactivity and customization. Features like breakout rooms, persistent meeting spaces, and the ability to share various types of content seamlessly help create an immersive and engaging experience. Many other tools lack this depth of functionality and flexibility.

What is your favorite aspect of this product?

I really appreciate how customizable the meeting environment is. Being able to tailor layouts and settings to fit different needs makes the meetings much more productive and enjoyable for everyone involved.

What do you dislike most about this product?

The interface feels a bit dated, which sometimes makes it less intuitive for new users. There’s definitely a learning curve, and it takes some time to get comfortable with all the advanced features.

What recommendations would you give to someone considering this product?

If you’re looking for a robust platform that offers strong interactive capabilities, Adobe Connect is a great choice. However, make sure to invest some time in training your team so they can take full advantage of its features. The customization options really pay off when used well, so don’t hesitate to explore them fully.

Pros

Continually Improving Product
Unique Features
Efficient Service
Effective Service

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2025

Frustrated With Business Tactics

Likeliness to Recommend

1 /10

Pros

Unique Features
Includes Product Enhancements
Appreciates Incumbent Status

Cons

Inhibits Innovation
Less Efficient Service
Less Effective Service

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Application Share Ability to share a single application only for viewing by web conference participants

Screen Share Ability to share a computer screen for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

Mayank G.

Powerful Virtual Tool with Customisation.

Likeliness to Recommend

Pros

Ankit S.

Engaging and Customizable Virtual Meeting Solution

Likeliness to Recommend

Pros

Frustrated With Business Tactics

Likeliness to Recommend

Pros

Cons

Most Popular Adobe Connect Comparisons

Zoom

Microsoft Teams

Google Meet

Webex Meetings

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TeamViewer Remote

1
Since last award

Feature Ratings

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Audio Conferencing Call in Bridge

Audio Controls

Application Share

Screen Share

Keyboard Mouse Control

Virtual Whiteboard

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support