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Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.0 /10

446 Reviews Write a Review

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What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Conflict Resolution

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Caring
Helps Innovate
Trustworthy

Feature Ratings

Average 84

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Audio Conferencing Call in Bridge

Audio Controls

Application Share

Screen Share

Keyboard Mouse Control

Virtual Whiteboard

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support

Adobe Connect Reviews

Poulomi O.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Reliable Tool with Robust Features

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect stands out for its high level of customization and persistent meeting rooms. Unlike many other platforms, it allows hosts to create and save unique room layouts, enabling structured, repeatable sessions for training, webinars, and virtual classrooms. Its advanced facilitator controls, interactive whiteboard, and ability to share specific applications (not just entire screens) also give it an edge in professional and educational settings.

What is your favorite aspect of this product?

My favorite aspect of Adobe Connect is its customizable meeting layouts and persistent rooms. This feature allows hosts to set up and reuse tailored environments with specific pods (like chat, polls, notes, or whiteboards), making recurring sessions highly efficient and professionally organized without needing to rebuild the setup each time.

What do you dislike most about this product?

What I dislike most about Adobe Connect is its outdated user interface and steep learning curve. The platform isn’t as intuitive or modern-looking as many of its competitors, which can make it less approachable for first-time users. Navigating its features effectively often requires prior training or experience.

What recommendations would you give to someone considering this product?

If you're considering Adobe Connect, prioritize it for structured, repeatable sessions like training, webinars, or virtual classrooms. It's ideal for scenarios where you need advanced facilitator controls, persistent room setups, and interactive features like polls, whiteboards, and breakout rooms.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Edward B.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Communication through live messages.

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

Has the best (almost perfect) audio to live-transcript synchronization.

What is your favorite aspect of this product?

Notably, the breakout room functionality stands out as one of the features of the application. It is useful for breaking the participants into subgroups to consider certain areas and session recollection. This engulfs better flow and sequences the discussions to be more specific and appropriate utilization of time from all the parties involved.

What do you dislike most about this product?

It obviously has the errors especially with foreign accents.

What recommendations would you give to someone considering this product?

Definitely try it our if you are using a B2C business approach.

Pros

Generous Negotitation
Helps Innovate
Continually Improving Product
Performance Enhancing

Fajes T.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

GOOD APP ,VERY USEFUL

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

GOOD RESOLUTION

What is your favorite aspect of this product?

THE PICTORIAL

What do you dislike most about this product?

NON FOR NOW

What recommendations would you give to someone considering this product?

GET AND USE

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Application Share Ability to share a single application only for viewing by web conference participants

Screen Share Ability to share a computer screen for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

Poulomi O.

Reliable Tool with Robust Features

Likeliness to Recommend

Pros

Edward B.

Communication through live messages.

Likeliness to Recommend

Pros

Fajes T.

GOOD APP ,VERY USEFUL

Likeliness to Recommend

Pros

Most Popular Adobe Connect Comparisons

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TeamViewer Remote

1
Since last award

Feature Ratings

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Audio Conferencing Call in Bridge

Audio Controls

Application Share

Screen Share

Keyboard Mouse Control

Virtual Whiteboard

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support