Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

85

Instant Messaging

85

File Transfer

85

Audio Conferencing VoIP

84

Facilitator Functions

83

Audio Conferencing Call in Bridge

83

Audio Controls

83

Application Share

83

Screen Share

83

Keyboard Mouse Control

82

Virtual Whiteboard

82

Vendor Capability Ratings

Average 82

Quality of Features

83

Ease of Implementation

83

Ease of Customization

83

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Business Value Created

82

Availability and Quality of Training

82

Ease of Data Integration

81

Ease of IT Administration

81

Vendor Support

80

Adobe Connect Reviews

Anne-Joy I.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Anne-Joy's Adobe Review

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

For digital sign off Security in terms of not being able to modify documents

What is your favorite aspect of this product?

Ease of use and makes my digital sign offs easy

What do you dislike most about this product?

It can be very rigid, sometimes when one is in a hurry, it could just slow you down a bit

What recommendations would you give to someone considering this product?

It's a secure product and can be easy to use

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Mohit A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Wonderful Web Conferencing Software

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Highly customisable conferencing tool in this category. We are using for training sessions and webinar. Creating polls, quizzes and interactive sessions for better user experience.

What is your favorite aspect of this product?

Large no of participants can join without any issue. Easy to do white boarding and meetings recording. It ensures all security compliance,

What do you dislike most about this product?

Pricing is little bit high than the other solutions in the market. Otherwise it is fulfilling our needs.

What recommendations would you give to someone considering this product?

Definitely recommended this because it works very efficiently for large scale webinars.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pawandip K.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

"Easy to use, but a bit pricey."

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

1️⃣ Customizable Meeting Rooms – Persistent layouts, modular Pods system, and tailored experiences. 2️⃣ Advanced Engagement Tools – Interactive whiteboards, customizable Breakout Rooms, and built-in polls/Q&A. 3️⃣ E-Learning Focus – SCORM compliance, virtual classrooms, and hands-on training features. 4️⃣ Enhanced Security – End-to-end encryption, role-based access, and compliance with strict security standards. 5️⃣ No Downloads Needed – Runs in a browser via HTML5, reducing technical barriers.

What is your favorite aspect of this product?

One of the best aspects of Adobe Connect is its highly customizable and persistent meeting rooms. Unlike other platforms, it allows users to create tailored layouts with interactive Pods, which remain saved for future sessions. This flexibility makes it perfect for training, webinars, and collaborative meetings, enhancing engagement and efficiency.

What do you dislike most about this product?

The biggest drawback of Adobe Connect is its outdated and complex user interface. Compared to modern platforms like Zoom or Microsoft Teams, it has a steeper learning curve and can feel unintuitive for new users. Additionally, high system requirements and occasional performance issues (especially for video and audio) can impact the overall user experience.

What recommendations would you give to someone considering this product?

1️⃣ Consider Your Use Case – Best for virtual training, webinars, and government use due to its customization and security. 2️⃣ Be Ready for a Learning Curve – The interface is powerful but not as intuitive as Zoom or Teams, so expect some training. 3️⃣ Optimize for Performance – Ensure strong internet and system requirements for smooth video and audio quality. 4️⃣ Leverage Customization – Take advantage of persistent rooms and Pods to create tailored, engaging experiences. 5️⃣ Test the Free Trial – Try it out first to see if it meets your needs before committing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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