Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.0 /10

446 Reviews Write a Review

Claim Software

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Conflict Resolution

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Caring
Helps Innovate
Trustworthy

Feature Ratings

Average 84

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Audio Conferencing Call in Bridge

Audio Controls

Application Share

Screen Share

Keyboard Mouse Control

Virtual Whiteboard

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support

Adobe Connect Reviews

Segun O.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Engaging but needs improvement.

Likeliness to Recommend

3 /10

What differentiates Adobe Connect from other similar products?

Adobe connect stands out for its customizable meeting environments and robust interactive features, such as polls, quizzes, and breakout rooms. It offers persistent meeting rooms, allowing for a consistent user experience across sessions, which is particularly beneficial for educational and training purposes. Additionally, its advanced reporting and analytics capabilities provide valuable insights into participant engagement and session effectiveness, setting it apart from other conference tools.

What is your favorite aspect of this product?

My Favourite aspect of Adobe connect is its customizable meeting rooms. Users can tailor the layout and design to fit their specific needs, incorporating various interactive elements that enhance engagement and collaboration during sessions. This flexibility allows for a more personalized and effective experience wether for training, webinars, or team meetings.

What do you dislike most about this product?

What I dislike most about Adobe connect is its steeper learning curve compared to other conferencing tools. The interface can feel complex and overwhelming for new users, making it challenging to navigate and fully utilize all its features

What recommendations would you give to someone considering this product?

If you're considering Adobe connect, I recommend taking advantage of their trail period to familiarise yourself with the platform's features and capabilities. If you plan to use it for webinars or training sessions , focus on designing engaging and interactive content to maximize participants involvement

Pros

Respectful
Continually Improving Product
Reliable
Trustworthy

Mehul D.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Fantastic product, but a bit pricey

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

It connects rooms to persistent virtual environments that can be set up once and be re-used over and over again leading to business movement

What recommendations would you give to someone considering this product?

It is user-friendly interface and it is also customizable, reusable, secure virtual experiences, accessible and flexible

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

vivek p.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Powerful tool with great potential, but needs more

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Customization and Layouts, High Security and Compliance

What is your favorite aspect of this product?

its customizable room layouts and persistent room feature

What do you dislike most about this product?

its complexity and steep learning curve

What recommendations would you give to someone considering this product?

Plan for Training Time, Ensure Good Internet and Device Compatibility

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Application Share Ability to share a single application only for viewing by web conference participants

Screen Share Ability to share a computer screen for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

Segun O.

Engaging but needs improvement.

Likeliness to Recommend

Pros

Mehul D.

Fantastic product, but a bit pricey

Likeliness to Recommend

Pros

vivek p.

Powerful tool with great potential, but needs more

Likeliness to Recommend

Pros

Most Popular Adobe Connect Comparisons

Zoom

Microsoft Teams

Google Meet

Webex Meetings

GoTo Meeting

TeamViewer Remote

1
Since last award

Feature Ratings

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Audio Conferencing Call in Bridge

Audio Controls

Application Share

Screen Share

Keyboard Mouse Control

Virtual Whiteboard

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support