Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

5% Negative
3% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Fair
  • Appreciates Incumbent Status

Feature Ratings

Average 84

Video Conferencing

85

Instant Messaging

85

File Transfer

85

Audio Conferencing VoIP

85

Facilitator Functions

84

Audio Conferencing Call in Bridge

84

Application Share

83

Audio Controls

83

Keyboard Mouse Control

83

Screen Share

83

Virtual Whiteboard

83

Vendor Capability Ratings

Average 82

Quality of Features

84

Ease of Implementation

83

Usability and Intuitiveness

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Business Value Created

82

Ease of IT Administration

82

Breadth of Features

82

Availability and Quality of Training

82

Ease of Data Integration

81

Vendor Support

80

Adobe Connect Reviews

Pawandip K.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

"Easy to use, but a bit pricey."

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

1️⃣ Customizable Meeting Rooms – Persistent layouts, modular Pods system, and tailored experiences. 2️⃣ Advanced Engagement Tools – Interactive whiteboards, customizable Breakout Rooms, and built-in polls/Q&A. 3️⃣ E-Learning Focus – SCORM compliance, virtual classrooms, and hands-on training features. 4️⃣ Enhanced Security – End-to-end encryption, role-based access, and compliance with strict security standards. 5️⃣ No Downloads Needed – Runs in a browser via HTML5, reducing technical barriers.

What is your favorite aspect of this product?

One of the best aspects of Adobe Connect is its highly customizable and persistent meeting rooms. Unlike other platforms, it allows users to create tailored layouts with interactive Pods, which remain saved for future sessions. This flexibility makes it perfect for training, webinars, and collaborative meetings, enhancing engagement and efficiency.

What do you dislike most about this product?

The biggest drawback of Adobe Connect is its outdated and complex user interface. Compared to modern platforms like Zoom or Microsoft Teams, it has a steeper learning curve and can feel unintuitive for new users. Additionally, high system requirements and occasional performance issues (especially for video and audio) can impact the overall user experience.

What recommendations would you give to someone considering this product?

1️⃣ Consider Your Use Case – Best for virtual training, webinars, and government use due to its customization and security. 2️⃣ Be Ready for a Learning Curve – The interface is powerful but not as intuitive as Zoom or Teams, so expect some training. 3️⃣ Optimize for Performance – Ensure strong internet and system requirements for smooth video and audio quality. 4️⃣ Leverage Customization – Take advantage of persistent rooms and Pods to create tailored, engaging experiences. 5️⃣ Test the Free Trial – Try it out first to see if it meets your needs before committing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Segun O.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Engaging but needs improvement.

Likeliness to Recommend

3 /10

What differentiates Adobe Connect from other similar products?

Adobe connect stands out for its customizable meeting environments and robust interactive features, such as polls, quizzes, and breakout rooms. It offers persistent meeting rooms, allowing for a consistent user experience across sessions, which is particularly beneficial for educational and training purposes. Additionally, its advanced reporting and analytics capabilities provide valuable insights into participant engagement and session effectiveness, setting it apart from other conference tools.

What is your favorite aspect of this product?

My Favourite aspect of Adobe connect is its customizable meeting rooms. Users can tailor the layout and design to fit their specific needs, incorporating various interactive elements that enhance engagement and collaboration during sessions. This flexibility allows for a more personalized and effective experience wether for training, webinars, or team meetings.

What do you dislike most about this product?

What I dislike most about Adobe connect is its steeper learning curve compared to other conferencing tools. The interface can feel complex and overwhelming for new users, making it challenging to navigate and fully utilize all its features

What recommendations would you give to someone considering this product?

If you're considering Adobe connect, I recommend taking advantage of their trail period to familiarise yourself with the platform's features and capabilities. If you plan to use it for webinars or training sessions , focus on designing engaging and interactive content to maximize participants involvement

Pros

  • Respectful
  • Continually Improving Product
  • Reliable
  • Trustworthy

Mehul D.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic product, but a bit pricey

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

It connects rooms to persistent virtual environments that can be set up once and be re-used over and over again leading to business movement

What recommendations would you give to someone considering this product?

It is user-friendly interface and it is also customizable, reusable, secure virtual experiences, accessible and flexible

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Adobe Connect Comparisons