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Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.0 /10

446 Reviews Write a Review

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What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Conflict Resolution

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Caring
Helps Innovate
Trustworthy

Feature Ratings

Average 84

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Audio Conferencing Call in Bridge

Audio Controls

Application Share

Screen Share

Keyboard Mouse Control

Virtual Whiteboard

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support

Adobe Connect Reviews

davide a.

Role: Industry Specific Role
Industry: Insurance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Satisfying product, bit pricey to unlock features

Likeliness to Recommend

6 /10

What differentiates Adobe Connect from other similar products?

I feel like adobe has always been the "initiator"..all the others have only followed. I would than say the originality and continuous innovation

What is your favorite aspect of this product?

Free access to the latest releases of the products.

What do you dislike most about this product?

Subscription price

What recommendations would you give to someone considering this product?

Make sure to pay only for the features you sure you will be using on a daily basis

Pros

Performance Enhancing
Unique Features
Caring
Saves Time

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted May 2023

"Easy to use, but a bit pricey."

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Gustavo F.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

I enjoy working with Adobe Connect

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

This program is by far one of the best tools we have in our hands to bring together a large number of people and company employees to create the best and most effective videoconferences or web training, this program has really excellent audiovisual quality. Since its image is in HD format and the audio allows us to perfectly listen to each of the participants when it is their turn to speak, there are also a couple of tools that increase the integration of each of the classes.

What is your favorite aspect of this product?

Adobe Connect presents us with an options bar at the beginning that allows us to find each of the best functions that we can implement in each of the seminars that we carry out through this medium, and on the other hand, this software stands out a lot for its quality. of customization that we can implement in each section, that is to say that this program is really nice to apply in my work area, other of the activities that we effectively carry out through this means is the meeting with several of the clients and departments of the company.

What do you dislike most about this product?

One of the things that annoys me about this program is that it does not have an option that allows me to speak directly with a single user in the middle of a conference, that is, I have to wait for the seminar to finish with all the employees to be able to specifically address them. each of them through a direct chat with them.

What recommendations would you give to someone considering this product?

It is a long time that I have been applying this program in my work area and it is a pleasure every time I run it to see its great visual quality and functionality to meet with a specific group of people to carry out seminars or other types of totally personalized activities. I recommend Adobe Connect because of the effectiveness it has in each meeting.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Application Share Ability to share a single application only for viewing by web conference participants

Screen Share Ability to share a computer screen for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

davide a.

Satisfying product, bit pricey to unlock features

Likeliness to Recommend

Pros

"Easy to use, but a bit pricey."

Likeliness to Recommend

Pros

Gustavo F.

I enjoy working with Adobe Connect

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Audio Conferencing Call in Bridge

Audio Controls

Application Share

Screen Share

Keyboard Mouse Control

Virtual Whiteboard

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support