Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

85

Instant Messaging

85

File Transfer

85

Audio Conferencing VoIP

84

Facilitator Functions

83

Audio Conferencing Call in Bridge

83

Audio Controls

83

Application Share

83

Screen Share

83

Keyboard Mouse Control

82

Virtual Whiteboard

82

Vendor Capability Ratings

Average 82

Quality of Features

83

Ease of Implementation

83

Ease of Customization

83

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Business Value Created

82

Availability and Quality of Training

82

Ease of Data Integration

81

Ease of IT Administration

81

Vendor Support

80

Adobe Connect Reviews

Oliur R.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

One thing differentiating Adobe Connect from similar products is its integration with other Adobe products. Adobe Connect will look and feel familiar to users of other Adobe products. However, if you’re new to the Adobe framework, the software can look confusing and even a little redundant. This is because Adobe differentiates between training sessions, meetings, and seminars.

What is your favorite aspect of this product?

Adobe Connect is a robust webinar platform that can save users a ton of money compared to in-person meetings. It’s good enough to provide an experience that can substitute for most in-person meetings1. Users also appreciate its live chat support and adequate templates and documentation.

What do you dislike most about this product?

The interface feels dated and somehow feels hard to get around. Also, the overall performance drops a little with more than 50 users active and sharing screen or webcam.

What recommendations would you give to someone considering this product?

I recommend Adobe Connect, a flexible web conferencing solution that supports various scenarios. Some common use cases for Adobe Connect include delivering engaging training and learning sessions, hosting highly customized and branded webinars with high levels of engagement, conducting reliable and personalized high-quality meetings

Pros

  • Continually Improving Product
  • Enables Productivity
  • Effective Service
  • Saves Time

John K.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Fantastic Product

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

This is a web conferencing tool which looks, feels and works like a premium tool. The user interface is very modern looking and super fast. The number of options for functions and customization is limitless.

What is your favorite aspect of this product?

The speed and the fluidity this software is amazing. I have never felt lag or sluggishness till now.

What do you dislike most about this product?

The options can be a lot for a new user. This is good for a experienced user as you can integrate and customize this the way you want. But for a new user they can have a steep learning curve

What recommendations would you give to someone considering this product?

This is a near perfect software. I do not think there can be any recommendations from me. Maybe add in a auto help feature which would nudge the user one step at a time when they check for a specific task (for a new user. )

Pros

  • Helps Innovate
  • Reliable
  • Acts with Integrity
  • Respectful

Carla A.

  • Role: Human Resources
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Great communication tool

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Unlike other tools, I can mention that this one is unique because it gives a visually friendly interface with complete learning and stability, I love that meetings can start quickly in HD video clip and audio quality.

What is your favorite aspect of this product?

What I love most about this tool is that it is secure because the host controls all the content that the competitors can see. The filming function is outstanding and the control to share materials is sufficient.

What do you dislike most about this product?

In my special critique, we have no complaints with this product as the best feature of Adobe Connect (which is not available with others) is the ability to preload meeting rooms with requested content for competitors.

What recommendations would you give to someone considering this product?

One of the reasons why we have the possibility to recommend this product is since we have the possibility to easily configure different designs with slideshows, video clips, surveys. We don't have to worry about screen sharing or making sure our teacher opens the necessary slides.

Pros

  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Caring

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