Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

85

Instant Messaging

85

File Transfer

85

Audio Conferencing VoIP

84

Facilitator Functions

83

Audio Conferencing Call in Bridge

83

Audio Controls

83

Application Share

83

Screen Share

83

Keyboard Mouse Control

82

Virtual Whiteboard

82

Vendor Capability Ratings

Average 82

Quality of Features

83

Ease of Implementation

83

Ease of Customization

83

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Business Value Created

82

Availability and Quality of Training

82

Ease of Data Integration

81

Ease of IT Administration

81

Vendor Support

80

Adobe Connect Reviews

rondurigu N.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Effective Conferencing With Adobe Connect

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Well, it is more than a web conferencing software as it also houses leading collaboration features

What is your favorite aspect of this product?

Deployment was easy and the software is straightforward It is an easy to use software and makes online meetings easy

What do you dislike most about this product?

Not so many complaints as Adobe Connect has been great ever since deployment

What recommendations would you give to someone considering this product?

For those looking for an affordable yet effective conferencing and collaboration software, I recommend Adobe Connect. It is the best money can get in its price point

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Jessica S.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Adobe Connect made collaboration easy

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

In our company, the morning meeting is where most of the action takes place. While it is not our go-to app for presentations and meetings, we do use it on occasion. This program is great for the afternoon impromptu meeting because it works with a wide variety of platforms (from Windows to IOS). As a result, we've had a larger turnout for our afternoon meeting.

What is your favorite aspect of this product?

Adobe Connect has proven to be a powerful tool for us when we need to conduct remote training for our users. Before, we had to go to different locations for training, but now that we can have these events online, we can keep business as usual despite the difficulties we're facing.

What do you dislike most about this product?

There is a persistent problem with Adobe Connect's ability to establish a connection with my company's VPN and my hardwired internet connection. For security reasons, our organization has disabled the wireless connection settings on all of our desktop PCs.

What recommendations would you give to someone considering this product?

Many people work together to keep our massive website updated with fresh stuff often. In-person drills would be held before the pandemic hit. That simply couldn't be done until lately. Instead of physically bringing everyone together for training, we've been using Adobe Connect to host virtual sessions for everyone on staff. We've seen a lot of success with this, and user feedback has been overwhelmingly positive.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Effective Service

Jose A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Reliable and easy to use

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

As a marketing professional, I know a lot about the quality of Adobe programs and they always differ in the quality of their attributes and always think about the best usability of the functions. One of the favorable and differentiating points is the price and audience capacity for webinars. Something that was critical to make the decision about which type of provider to choose.

What is your favorite aspect of this product?

Good image and sound quality. Easy to record and good quality playback. It has many features to use during webinars like quick polls and more. It gives the possibility of having different layouts and changing them during the session.

What do you dislike most about this product?

At first, you may be overwhelmed by the functions but once you manage to determine which ones work best for you, the start will look clearer. It gives problem to carry out the tests with the facilitator and some functions do not work on mobiles.

What recommendations would you give to someone considering this product?

I really like the Adobe platform and the way they make their products. In the same way, the after-sales service is very good and accessible.

Pros

  • Reliable
  • Altruistic
  • Over Delivered
  • Security Protects

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