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Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.0 /10

446 Reviews Write a Review

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What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Conflict Resolution

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Caring
Helps Innovate
Trustworthy

Feature Ratings

Average 84

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Audio Conferencing Call in Bridge

Audio Controls

Application Share

Screen Share

Keyboard Mouse Control

Virtual Whiteboard

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support

Adobe Connect Reviews

Daniel C.

Role: Sales Marketing
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Adobe Connect makes webinars accessible

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

During our company's training programs, I have hosted webinars using Adobe Connect. We have always provided webinars as a means of training, but due to the recent outbreak of COVID, we have moved all of our offerings on the web. Thanks to Connect, we can now train a big group of individuals simultaneously, even when we are unable to physically meet in person.

What is your favorite aspect of this product?

As a means of providing our users with high-quality, distance-based education, we make use of Adobe Connect. The pods in Connect are beautifully delineated on the screen, which is great for facilitating clarity for webinar participants.

What do you dislike most about this product?

Given the length of time it took to upload files using Connect, we had to begin preparing for webinars earlier than we would have liked to. We had frequent Adobe Connect freeze-ups, but rarely saw this problem with Zoom.

What recommendations would you give to someone considering this product?

In general, I had a great experience with Adobe Connect. My company places a premium on web accessibility, and we had no trouble whatsoever connecting to a captioning service and employing live captioners to deliver the service.

Pros

Helps Innovate
Unique Features
Continually Improving Product
Reliable

Leonardo B.

Role: Sales Marketing
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Good product

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

Good services

What is your favorite aspect of this product?

Video calls

What do you dislike most about this product?

Functionality

What recommendations would you give to someone considering this product?

Good services

Pros

Performance Enhancing
Helps Innovate
Continually Improving Product
Reliable

Eduardo E G.

Role: Public Sector
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

The recording features are excellent

Likeliness to Recommend

6 /10

What differentiates Adobe Connect from other similar products?

Participants can interact with a recorded session exactly like they would with a live one (with the obvious exception of interacting with others). You can add markers to the recording so that viewers can quickly navigate to the sections they are interested in without having to watch the entire thing. The recording can be offloaded if you'd like to host it somewhere else.

What is your favorite aspect of this product?

You can have any kind of meeting, from straightforward webinars with a single presenter to breakout groups with attendees spread across many rooms.

What do you dislike most about this product?

The one thing about Adobe Connect that I don't like is that you have to buy the telephony from a third party in order to get integrated telephony. Adobe does not offer this. The only drawback is that you must use a different app to control the telephony once you've finished setting everything up. In my opinion, this is Adobe Connect's lone shortcoming, but because the platform as a whole is so strong, I am ready to overlook it.

What recommendations would you give to someone considering this product?

The user interface is not always intuitive and can be hard to navigate. Once you get used to it, it's navigable. Learn first how to use efficient the interface, which has tools like notes, chat, pods, and more. Simplify your task as much as you can when trying to acquire precise information quickly.

Pros

Performance Enhancing
Unique Features
Respectful
Acts with Integrity

Cons

Vendor's Interest First

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Application Share Ability to share a single application only for viewing by web conference participants

Screen Share Ability to share a computer screen for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

Daniel C.

Adobe Connect makes webinars accessible

Likeliness to Recommend

Pros

Leonardo B.

Good product

Likeliness to Recommend

Pros

Eduardo E G.

The recording features are excellent

Likeliness to Recommend

Pros

Cons

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1
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Feature Ratings

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Audio Conferencing Call in Bridge

Audio Controls

Application Share

Screen Share

Keyboard Mouse Control

Virtual Whiteboard

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support