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Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.0 /10

446 Reviews Write a Review

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What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Conflict Resolution

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Caring
Helps Innovate
Trustworthy

Feature Ratings

Average 84

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Audio Conferencing Call in Bridge

Audio Controls

Application Share

Screen Share

Keyboard Mouse Control

Virtual Whiteboard

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support

Adobe Connect Reviews

Lincolin-George E.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Adobe Connect is an amazing virtual tool.

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect is a web conferencing software system that provides glorious options and wonderful collaboration options, an ideal platform that meets the requirements of its users and provides very complete options. It provides an answer to our needs by being very versatile and intuitive, as well as offers excellent options to achieve success in our meetings, excellence in a wireless connection, screen sharing, HD audio, and video, and coaching in real-time serving to us to extend our progress collaborating during a skilled and really safe way.

What is your favorite aspect of this product?

Adobe Connect has presentation options like transitions and animations, which are vital in communications. Furthermore, Adobe Connect supports virtual events within the classroom, where coaching is done and data acquired, it’s terribly straightforward to use and log on with no issues with the mainframe. It is possible to stream a presentation online. There’s also the selection of video conferencing. There’s no need to transfer something. On this platform, webinars are very simple, and you’ll be able to share your laptop computer in moments.

What do you dislike most about this product?

The drawback of Adobe Connect is the video streaming. Several live video streams were displayed directly however many videos were disrupted by the static.

What recommendations would you give to someone considering this product?

I recommend Adobe connect with anyone who must increase their workflow and collaborate online through meetings and conferences in real-time, sharing screens with full accessibility, best solutions, and security from anywhere and on any device, producing an immediate impact on the results of our projects, I like to recommend it because it’s perfectly flexible to all needs.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Joanna G.

Role: Consultant
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

If you like Adobe, give it a try.

Likeliness to Recommend

3 /10

What differentiates Adobe Connect from other similar products?

It has less varied functions

What is your favorite aspect of this product?

It links up with my other Adobe products

What do you dislike most about this product?

It is difficult to use and not many colleagues use it

What recommendations would you give to someone considering this product?

If you have an Adobe account it is worth trying it

Pros

Client's Interest First
Trustworthy
Over Delivered

Cons

Inhibits Innovation
Less Efficient Service
Charges for Enhancements

Victoria L.

Role: Student Academic
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Second best to Zoom for educators

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

Adobe connect has a more fixed video conferencing set-up, when compared to flexible/movable windows in software, such as Zoom.

What is your favorite aspect of this product?

I do like how it has an easy learning curve for beginners.

What do you dislike most about this product?

I wish there was more flexibility and that it would work better with internet that isn't high-speed.

What recommendations would you give to someone considering this product?

It can be a good resource as long as its users have high-speed internet.

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Application Share Ability to share a single application only for viewing by web conference participants

Screen Share Ability to share a computer screen for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

Lincolin-George E.

Adobe Connect is an amazing virtual tool.

Likeliness to Recommend

Pros

Joanna G.

If you like Adobe, give it a try.

Likeliness to Recommend

Pros

Cons

Victoria L.

Second best to Zoom for educators

Likeliness to Recommend

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1
Since last award

Feature Ratings

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Audio Conferencing Call in Bridge

Audio Controls

Application Share

Screen Share

Keyboard Mouse Control

Virtual Whiteboard

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support