Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

85

Instant Messaging

85

File Transfer

85

Audio Conferencing VoIP

84

Facilitator Functions

83

Audio Conferencing Call in Bridge

83

Audio Controls

83

Application Share

83

Screen Share

83

Keyboard Mouse Control

82

Virtual Whiteboard

82

Vendor Capability Ratings

Average 82

Quality of Features

83

Ease of Implementation

83

Ease of Customization

83

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Business Value Created

82

Availability and Quality of Training

82

Ease of Data Integration

81

Ease of IT Administration

81

Vendor Support

80

Adobe Connect Reviews

Luis A.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Adobe Connect connects us to success

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect as a tool brings us closer to being able to provide a better experience to all our customers. It was demonstrated that the application is very effective at the time of performing actions that require effective feedback. It allowed us to transfer documents and communicate among all users by uploading files such as images and videos.

What is your favorite aspect of this product?

Within this system we can not only transfer files and documents but also create surveys that can be answered online, activate video calls between users and professionals with clients and also make extended real-time conferences. Adobe Connect contains almost the same features of Adobe flash allowing us to develop real applications with command that push us to advance technologically and to undertake new ideas.

What do you dislike most about this product?

The application is an incredible ally for many micro-entrepreneurs, but it needs to make some changes and updates such as making it easier to obtain registration and Adobe license codes. It requires that all participants stay connected when the application is in prolonged use and not throw an error and to upload images with the highest quality.

What recommendations would you give to someone considering this product?

Make updates to its interface so that the tools can be used more easily. It is required to be compatible with other types of files because if they are uploaded they remain in error or the characteristics of the work are not configured and to be able to obtain a certified personnel online to be able to clarify doubts about such behaviors.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Camila J.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A user intuitive virtual meeting platform.

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

It is good for webinars and online sessions for both education and business.

What is your favorite aspect of this product?

It is the best platform to be connected virtually qualitatively. It has curriculum design element which is good for online academic classes. You can choose your screen layout. It has all the features needed for online classes. So is compatible for both teacher and student. It has a good customer service and is easy to use.

What do you dislike most about this product?

It costs high as compare to other platforms. There are some issues in audio and presentation get freezes sometimes. It is a little bit difficult to start-up. The performance is not good for mobile phone users.

What recommendations would you give to someone considering this product?

It is recommended for educational purpose. If you have just two participants use the free version but if you have more than two then you should go with premium. You can have other meeting platform with same features if you want cheap product as its price is comparatively higher than others which is 40$ per month with 30 days free trial.

Pros

  • Continually Improving Product
  • Effective Service
  • Caring
  • Respectful

Francisco G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Excellent technological online training tool

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

We have a large team of people who manage the content on our large website. We would hold in-person training sessions prior to the pandemic. Obviously, this was not previously possible. Instead of conducting in-person training, we used Adobe Connect to conduct online training sessions for our staff. This has worked extremely well for us, and we have received extremely positive feedback from our users. I like that it has the capability of not only using a microphone but also a camera, so that when we come up to answer questions in our training class, we go on camera as well, giving Mike and others a chance to see who we are, that we're real

What is your favorite aspect of this product?

I like how you can use this program to do screen sharing, so we can see what our trainer sees on their computer screen. I like the features like raising hands and thumbs up, thumbs down, applaud, laugh, and step away because I use them all in my company's training classes. We use the raised hand function to ask questions, so if anyone in our training class has a question, we simply click on the raise hand option. When we take a break, we also use the step away function.

What do you dislike most about this product?

Connection issues with my company are one of the most persistent problems I've had with Adobe Connect. I use a number of programs that all require access to our VPN and a wired internet connection. Because our company has disabled the ability to use wifi in the settings of our all-in-one computers. I can easily connect to the internet using my computer. When connected to our company's VPN, I can use all of the programs without any connection issues, but Adobe Connect's connection status is constantly dropping.There's an icon in the upper left-hand corner that shows us where our connection is out of four bars, and I'm constantly dropping.

What recommendations would you give to someone considering this product?

In situations where we need to provide training to users in a remote environment, we have found Adobe Connect to be extremely effective. We used to do in-person training, but the ability to host these sessions online has been a lifesaver, allowing us to carry on with normal operations during these difficult times. Capability to deliver online training sessions. Users' ability to connect from any location. The ability to record. I wholeheartedly endorse this software. Foreign teams, in particular, benefit from participation because it allows them to share their expertise with others. The user interface, which includes features such as notes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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