Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

85

Instant Messaging

85

File Transfer

85

Audio Conferencing VoIP

84

Facilitator Functions

83

Audio Conferencing Call in Bridge

83

Audio Controls

83

Application Share

83

Screen Share

83

Keyboard Mouse Control

82

Virtual Whiteboard

82

Vendor Capability Ratings

Average 82

Quality of Features

83

Ease of Implementation

83

Ease of Customization

83

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Business Value Created

82

Availability and Quality of Training

82

Ease of Data Integration

81

Ease of IT Administration

81

Vendor Support

80

Adobe Connect Reviews

Shahnawaz A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

An optimal solution to connect remotely/virtually.

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Adobe family is always 100% customer-centric. They build the most secure and reliable platform for audio/video conferencing. Adobe Connect is a cloud-based platform that follows end-to-end encryption along with other security protocols. Adobe Connect generates a secure URL every time to invite for the meeting which is one of the best ways to eliminate security threats. This platform provides a solution to our needs by being very adaptable and intuitive, this platform also offers excellent options to be successful in the needs of our meeting, excellence in VoIP Call, screen sharing, HD audio-video conference call and secure meeting invitation.

What is your favorite aspect of this product?

Integration and customisation is my favourite aspect for me. Especially integration with all Adobe suite applications is very easy and helpful. LMS integration is also fruitful and the integration process was so fast and smooth. Customisation of the brand logo and template customisation was really cosy for me. Along with basic customisation drawing chart and sharing chart is a good example of advanced customisation. Being a branded platform, Adobe Connect is pocket friendly as well, especially if the licence is bought along with Webinar. The video pause feature is a very interesting feature so you can pause the video at any point in time.

What do you dislike most about this product?

No hate no dislike for me. Instead, I would request the Adobe team to work on technical customer support and service. Though I did not face any critical problem that is why I never had interaction with technical customer support and service but few of my colleagues mentioned the little delay from the customer service team. Rest everything is working perfectly for me and I am loving it.

What recommendations would you give to someone considering this product?

Adobe Connect helps me to reduce work to better manage my time. The experience has been satisfactory and the high level of receptivity of my clients and participants. So trust me and close your eyes to choose the world's most secure and reliable virtual Meeting and Webinar platform.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

Marcos B.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Really amazing product.

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect is the best tool to delivery classes that i've ever seen, you are able to configure you meeting layout according to your preferences.

What is your favorite aspect of this product?

The easy way to personalize the classes and pod is amazing.

What do you dislike most about this product?

Somo stability and connectivity problems, mainly in some countries from south america.

What recommendations would you give to someone considering this product?

If you need a product to delivery trainings and classes go ahead with Adobe Connect.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Efficient Service

Olivia B.

  • Role: Operations
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Coordinate, Mix, and Inspire using Adobe Connect

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect is now a technology that has enabled us to organize and join in web meetings, conversations, and online learning. It provides excellent functions that have enabled us to collaborate in a timely way. I appreciate it because it is skillful, safe, and efficient, with simple action and connections. The visually appealing interface provides end-to-end efficiency from High-def video material without delays or glitches, making it perfect for organizing immediate conferencing in a visually appealing and effective way.

What is your favorite aspect of this product?

Adobe Connect is now a technology that has enabled us to organize and join in web meetings, conversations, and online learning. It provides excellent functions that have enabled us to collaborate in a timely way. I appreciate it because it is skillful, safe, and efficient, with simple action and connections. The visually appealing interface provides end-to-end efficiency from High-def video material without delays or glitches, making it perfect for organizing immediate conferencing in a visually appealing and effective way.

What do you dislike most about this product?

It just lacks certain fundamental features that other programmes offer, such as the ability to share cams with more than 50 participants without compromising with app performance. To use it, one should be connected to their network. It is extremely laggy and does not work correctly with Wi-Fi or Android devices.

What recommendations would you give to someone considering this product?

I recommend Adobe Connect because it is a genuine meetings and conferences tool that assures security and secrecy; it is a proven solution perfectly and delivers fantastic results for our company. I recommend it because it is a software that helps to access to any location on the planet and exchange HD definition audio / video displays without pauses or limitations.

Pros

  • Trustworthy
  • Saves Time
  • Fair
  • Security Protects

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