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Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.0 /10

446 Reviews Write a Review

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What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Conflict Resolution

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Caring
Helps Innovate
Trustworthy

Feature Ratings

Average 84

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Audio Conferencing Call in Bridge

Audio Controls

Application Share

Screen Share

Keyboard Mouse Control

Virtual Whiteboard

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support

Adobe Connect Reviews

Karrie B.

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Disappointing with the performance of the platform

Likeliness to Recommend

2 /10

What differentiates Adobe Connect from other similar products?

I've used multiple video/conferencing platforms. Unfortunately, Adobe Connect falls short and was disappointing from both end-user and presenters.

What is your favorite aspect of this product?

I had great hopes as it has great features but did not perform as expected.

What do you dislike most about this product?

Very glitchy! Break-out rooms did not work as expected and people ended up in the wrong rooms. Lots of frustrations on both sides.

What recommendations would you give to someone considering this product?

Try the product before getting to make sure it will meet your needs. I am hoping that they have made improvements and the platform works better than when I used it in 2021.

Pros

Efficient Service
Caring
Respectful
Security Protects

Cons

Less Reliable
Less Productive

Sanjana L.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Pricey but Good features

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

GUI is great and hosting features are excellent.

What is your favorite aspect of this product?

GUI is simple, Hosting features are excellent, Safety is good.

What do you dislike most about this product?

Bit pricey.

What recommendations would you give to someone considering this product?

Great platform for connecting with peers.

Pros

Helps Innovate
Reliable
Efficient Service
Saves Time

Katie T.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Agile communication and collaboration tool

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect offers the opportunity to have the most efficient communication solutions for the company, using the most innovative technologies of video conferencing, integrated voice conferencing, shared desktop, chat and others. The integration of all the communication mechanisms of Adobe Connect has generated a comfortable and productive experience in our company. Implementing Adobe Connect saves time and speeds up the decision-making process.

What is your favorite aspect of this product?

Setting up communication rooms is a breeze with the wide variety of templates it features and theme-adaptable visual customization. Provides the useful option to create and share data and information with topic-specific chats. It allows communication in real time, regardless of where they are in the world. Meetings can be held with the utmost security and privacy. Provides the option to customize access control and control who is allowed to post.

What do you dislike most about this product?

Initial setup could be easier. Although it is easy to use, it needs a bit of training to get the hang of its features and updating can be tricky at times.

What recommendations would you give to someone considering this product?

I recommend implementing this platform which is very easy to use and has many excellent management tools that provide greater communication capabilities.

Pros

Caring
Altruistic
Generous Negotitation
Transparent

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Application Share Ability to share a single application only for viewing by web conference participants

Screen Share Ability to share a computer screen for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

Karrie B.

Disappointing with the performance of the platform

Likeliness to Recommend

Pros

Cons

Sanjana L.

Pricey but Good features

Likeliness to Recommend

Pros

Katie T.

Agile communication and collaboration tool

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Audio Conferencing Call in Bridge

Audio Controls

Application Share

Screen Share

Keyboard Mouse Control

Virtual Whiteboard

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support