Adobe InDesign Logo Award Winner Product Badge
Adobe InDesign Logo Award Winner Product Badge
Adobe Systems

Adobe InDesign

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Adobe InDesign
8.7 /10

What is Adobe InDesign?

Adobe InDesign is the industry-leading layout and page design software for print and digital media. Create beautiful graphic designs with typography from the world’s top foundries and imagery from Adobe Stock. Quickly share content and feedback in PDF. Easily manage production with Adobe Experience Manager. InDesign has everything you need to create and publish books, digital magazines, eBooks, posters, interactive PDFs, and more.

Company Details


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Awards & Recognition

Adobe InDesign won the following awards in the Desktop Publishing category

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Adobe InDesign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe InDesign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe InDesign?

0% Negative
4% Neutral
96% Positive

Pros

  • Enables Productivity
  • Performance Enhancing
  • Reliable
  • Trustworthy

Feature Ratings

Average 82

Layout Editing

86

Text Editing

86

Templates

83

Drag and Drop Design

82

Data Visualization

80

Graphics Editing

79

Collaboration

77

Asset Hub

77

Social Media Integration

75

Vendor Capability Ratings

Average 80

Quality of Features

86

Breadth of Features

83

Business Value Created

83

Ease of Implementation

82

Availability and Quality of Training

80

Usability and Intuitiveness

78

Ease of Customization

78

Product Strategy and Rate of Improvement

77

Ease of Data Integration

77

Vendor Support

76

Ease of IT Administration

76

Adobe InDesign Reviews

Conner C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Industry standard for a reason!

Likeliness to Recommend

9 /10

What differentiates Adobe InDesign from other similar products?

Adobe InDesign is well know and is the main choice for Designers and Layout Artist. It is an Industry standard for a reason. It is part of Creative Cloud so the other tools such as adobe, illustrator, and adobe Photoshop are included so it makes it very easy to use. Other competitors do not have a similar advantage. As Adobe does. There is only a few options, other than InDesign that exist.

What is your favorite aspect of this product?

My favorite part of the product is that it is included in Creative Cloud, and you only have to worry about paying for one subscription fee versus having multiple pieces of software.

What do you dislike most about this product?

What I dislike about the product is the cost I understand that there is a lot that Adobe offers, but it is very expensive to have Creative Cloud for a large team.

What recommendations would you give to someone considering this product?

If you were looking for an all in one solution getting creative cloud, that includes a design is the way to go.

Pros

  • Trustworthy
  • Client Friendly Policies
  • Efficient Service
  • Effective Service

Kristen P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

An Essential Tool for Our Team

Likeliness to Recommend

10 /10

What differentiates Adobe InDesign from other similar products?

If you use Adobe Creative Cloud as we do, Adobe InDesign integrates seamlessly with the other applications in this suite. We can easily update assets by updating embedded PSD or AI files. Fonts are easy to update through Adobe's library. Plus, it's quick to set up a wide variety of different formats required for omnichannel campaigns.

What is your favorite aspect of this product?

Adobe InDesign catches many errors before exporting—the publishing features alert us to any errors in the file before exporting (missing links, fonts, overset type, etc.). We have included this check within the QA of our materials, and it's caught a couple of potential reprints for our printed materials. In addition to these safeguard features, there is a wealth of tutorials for learning more about using the tools and features within InDesign.

What do you dislike most about this product?

The only thing I dislike about this software is that it's limiting in regards to collaboration. Only one designer can open a file at a time. While this helps to limit the risk for errors, it's difficult for larger publications. To allow for our designers to work on our catalogs together, for example, we've split the catalog into different sections and our designers trade off on sections as they work.

What recommendations would you give to someone considering this product?

To get started with this software, I highly recommend getting started first with Adobe's tutorials, taking an online course, or attending Adobe MAX virtually for inspiration. As with many Adobe titles, there are a wealth of features, and it does take time to onboard someone new.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Fair

Cardi G.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

Great for personal and professional use

Likeliness to Recommend

10 /10

What differentiates Adobe InDesign from other similar products?

I am able to use other Adobe products and integrate them with inDesign. Adobe is a trusted name with many users and great feedback,

What is your favorite aspect of this product?

It is easy to use, many custom options. Great fro personal and professional use.

What do you dislike most about this product?

I wish there was more training, specifically training videos so I could have watched and followed along when learning to navigate.

What recommendations would you give to someone considering this product?

If you use other Adobe products, you should add this to your list! Trusted name!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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