Adobe Experience Cloud Logo
Adobe Experience Cloud Logo
Adobe Systems

Adobe Experience Cloud

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Adobe Experience Cloud
8.4 /10

What is Adobe Experience Cloud?

Anticipate and adapt to your customers’ ever-changing expectations with Adobe Experience Cloud, our family of digital business products that delivers real-time data, scalable personalization, and every-channel delivery—all from a single platform.

Company Details


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Awards & Recognition

Adobe Experience Cloud won the following awards in the Marketing Platforms - Enterprise category

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Adobe Experience Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Cloud?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Enables Productivity
  • Inspires Innovation
  • Continually Improving Product

Feature Ratings

Average 84

Marketing Analytics

87

Advanced Campaign Management

86

Social Media Marketing Management

84

Email Marketing Automation

84

Marketing Asset Management

84

Community Marketing Management

83

Marketing Workflow Management

83

Marketing Operations Management

83

Advanced Data Segmentation

82

Multi Channel Integration

82

Mobile Marketing Management

81

Vendor Capability Ratings

Average 82

Business Value Created

85

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Implementation

81

Ease of Customization

81

Usability and Intuitiveness

81

Vendor Support

80

Ease of Data Integration

79

Adobe Experience Cloud Reviews

Dorothy R.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Efficient crowd designer with multiple platforms.

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Cloud from other similar products?

It is the simplest platform at times but it makes perfect stability between a beginners and it is also a robust tool. I think this pricing option for an individual is the major factor to dislike because the each project takes a lot of space to complete our work. Adobe Experience Cloud is a more advanced feature so it can make things more complicated than it is necessary for some coding projects. I can enable lots of windows with useful implement for object properties because it allows me to focus more on the code editing work.

What is your favorite aspect of this product?

I like this application because it is intended for the construction of design and editing. There are a lot of different options available when it comes to designing and web-development. This editor of codes specialized in the development of websites is very complete and it has multiple implements to make the development of our projects in a professional way. It has a very versatile interface because it can help us to save our time with the separation of the color codes of commands and detection of errors in real time.

What do you dislike most about this product?

The major downside of relying on Adobe Experience Cloud is that it creates additional codes on web pages because its features are not fully reliable to prompting experienced web developers to write their own codes but it is not an easy way to create in our industry. This reopening application sometime does recover files but that it can be also annoying if we are working with multiple applications and the multiple files cannot complete at the same time.

What recommendations would you give to someone considering this product?

Adobe Experience Cloud is ideal implement for website designing. As a beginner it is the best tool that we can easily get to learn web design and it can help us to create website design very easily and in a simple way. This tool provides me the most perfect idea about the image editing and vector designing. Adobe Experience Cloud has ton of features to make our work quick and easy. We can easily creating assets for reusing in templates is quite fun and it is very helpful in managing and creating contents for our site.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Charlie G.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Great product. Great features.

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Cloud from other similar products?

Comprehensive product with many features and benefits.

What is your favorite aspect of this product?

Easy to use and allows you to complete projects.

What do you dislike most about this product?

There is nothing that I dislike about this product.

What recommendations would you give to someone considering this product?

This product is great and features capabilities to help complete projects.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Peyton W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Modernized marketing automation tool.

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Cloud from other similar products?

It is a highly sophisticated solution that enables us to administer marketing strategies, construct marketing applications and landing sites, evaluate the profitability of our campaigns, and build the appropriate workflows to enable practically any feature. We can link this with numerous platforms thanks to its Launch Point capabilities and receive our lead data right into the system.

What is your favorite aspect of this product?

Being one of the most flexible analytics platforms on the market, they have customer attributes and a centralized data to transport data to internal data stores and integrate everything into the CRM Databases. For enhanced analysis, it has a variety of integrations that may be used, and the analytical workspace also features a variety of visualizations that make it easy to quickly develop dashboards.

What do you dislike most about this product?

Also its analysis in general is really lacking. It has very few possible data pulls, and when you do generate a report, it takes a significant amount of time to fill. It is feasible to obtain email performance measures using the sales cycler, but it is also constrained and you are unable to use intelligent lists or segmentation to pinpoint the population you want to report on.

What recommendations would you give to someone considering this product?

It includes an integrated workspace that functions as a drag-and-drop canvas for personalized analysis and visualizations. You'll need to understand and determine which of the many incredible tools in its design will be helpful for our organization. The program is always being enhanced to offer the newest capabilities and a simple user interface.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing