Adobe Experience Cloud Logo
Adobe Experience Cloud Logo
Adobe Systems

Adobe Experience Cloud

Composite Score
8.6 /10
CX Score
8.8 /10
Category
Adobe Experience Cloud
8.6 /10

What is Adobe Experience Cloud?

Anticipate and adapt to your customers’ ever-changing expectations with Adobe Experience Cloud, our family of digital business products that delivers real-time data, scalable personalization, and every-channel delivery—all from a single platform.

Company Details


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Awards & Recognition

Adobe Experience Cloud won the following awards in the Marketing Platforms - Enterprise category

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Adobe Experience Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

93 Plan to Renew

4
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Cloud?

2% Negative
3% Neutral
95% Positive

Pros

  • Enables Productivity
  • Respectful
  • Continually Improving Product
  • Inspires Innovation

Feature Ratings

Average 84

Advanced Campaign Management

86

Marketing Analytics

86

Social Media Marketing Management

84

Email Marketing Automation

84

Community Marketing Management

84

Marketing Asset Management

83

Marketing Workflow Management

83

Marketing Operations Management

83

Advanced Data Segmentation

82

Mobile Marketing Management

82

Multi Channel Integration

81

Vendor Capability Ratings

Average 80

Business Value Created

83

Quality of Features

81

Ease of Implementation

81

Ease of Data Integration

81

Ease of Customization

81

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Ease of IT Administration

79

Availability and Quality of Training

79

Vendor Support

77

Adobe Experience Cloud Reviews

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Vendor Management and Renewal
Validated Review
Anonymous Reviewer

Submitted May 2021

Excellent product

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Operations
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Dec 2020

Very reliable! You won't be disappointed

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Aug 2020

Easy to use, very focused product

Likeliness to Recommend

7 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Under Delivered