Adobe Systems

Adobe Experience Manager

Composite Score

8.5 /10

CX Score

8.7 /10

100 Reviews Write a Review

Claim Software

What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Asset Management category

Filter By

2024 Data Quadrant Champion

Latest Award, 2024

3 Top Rated Capabilities

7 Top Rated Features

2023

0 Top Rated Capabilities

6 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

4
Since last award

92 Plan to Renew

3
Since last award

77 Satisfaction of Cost Relative to Value

5
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Feature Ratings

Average 81

Manage / Administration of Metadata

Collaboration

Workflow and Approval Management

Digital Asset Findability

Automation of Metadata Creation

Digital Asset Sharing

In System Content Views

Permissions and Access Right Management

Intelligent Indexing

Content Capture

Integration

Vendor Capability Ratings

Average 78

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Also Featured in...

Content Marketing

Score 8.6

View Adobe Experience Manager in this category (opens in a new tab)

Digital Experience - Enterprise

Score 8.2

View Adobe Experience Manager in this category (opens in a new tab)

Enterprise Content Management - Enterprise

Score 7.8

View Adobe Experience Manager in this category (opens in a new tab)

Adobe Experience Manager Reviews

Sara C.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Efficient content management

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

AEM provides an integrated solution for web content management, digital asset management, and digital experience delivery. It offers a comprehensive suite of tools, making it a one-stop solution for managing digital experiences across various channels.

What is your favorite aspect of this product?

AEM provides a platform that can be extended and customized to meet specific business needs. This flexibility is valuable for organizations with unique requirements or those looking to integrate AEM with other systems.

What do you dislike most about this product?

The licensing fees and associated costs for customization and support can be significant.

What recommendations would you give to someone considering this product?

Evaluate the technical expertise of your team, as AEM may have a learning curve. Consider the availability of resources for training and ongoing support.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Leah T.

Role: Student Academic
Industry: Education
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Nov 2023

Great Product!

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

The usability around website creation and management is much easier and quick to implement. Its integration with other tools/applications is amazing!

What is your favorite aspect of this product?

The responsive pages are straightforward to create. AEM is also easy to integrate with other tools for reporting, analysis, spell check, and broken link corrections/reporting. This software is always very consistent in updates.

What do you dislike most about this product?

The ability to learn about the new product. It would be helpful to have more introduction tools and videos without having to connect with customer service, although they are great to work with!

What recommendations would you give to someone considering this product?

There are no recommendations for becoming familiar with the software and learning over time.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Josiah B.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Easy-to-use web management platform

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

Adobe Experience Manager allows you to manage digital assets and build pages like no other programme.

What is your favorite aspect of this product?

Web templates make it easy to create new pages.

What do you dislike most about this product?

The interface could be better in terms of aesthetics.

What recommendations would you give to someone considering this product?

Use Adobe Experience manager if you want a straight-forward web management tool.

Pros

Continually Improving Product
Helps Innovate
Reliable
Performance Enhancing

Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

Adobe Experience Manager Ratings

85 Likeliness to Recommend

4 Since last award

92 Plan to Renew

3 Since last award

77 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Manage / Administration of Metadata A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Digital Asset Findability Capabilities of navigation and browsing

Automation of Metadata Creation Asset metadata can be created using rules.

Digital Asset Sharing Ability to securely share the digital assets (or files)

In System Content Views Ability to create customized views of content repositories.

Permissions and Access Right Management Defining of user-access rights for content assets or folders at group and individual level to control the management of digital assets.

Intelligent Indexing AI driven capability to label & classify automatically

Content Capture Channels through which content is uploaded or classified.

Integration Integration with E-Commerce and/or Other Platforms

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Content Marketing

Digital Experience - Enterprise

Enterprise Content Management - Enterprise

Adobe Experience Manager Reviews

Sara C.

Efficient content management

Likeliness to Recommend

Pros

Leah T.

Great Product!

Likeliness to Recommend

Pros

Josiah B.

Easy-to-use web management platform

Likeliness to Recommend

Pros

Most Popular Adobe Experience Manager Comparisons

Canto Platform

PhotoShelter for Brands

Brandfolder

Acquia DAM

Bynder DAM

Intelligencebank DAM

4
Since last award

3
Since last award

5
Since last award

Feature Ratings

Manage / Administration of Metadata

Collaboration

Workflow and Approval Management

Digital Asset Findability

Automation of Metadata Creation

Digital Asset Sharing

In System Content Views

Permissions and Access Right Management

Intelligent Indexing

Content Capture

Integration

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement