Adobe Systems

Adobe Experience Manager

Composite Score

8.5 /10

CX Score

8.7 /10

100 Reviews Write a Review

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What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details

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Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Asset Management category

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2024 Data Quadrant Champion

Latest Award, 2024

3 Top Rated Capabilities

7 Top Rated Features

2023

0 Top Rated Capabilities

6 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

4
Since last award

92 Plan to Renew

3
Since last award

77 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Feature Ratings

Average 81

Manage / Administration of Metadata

Collaboration

Workflow and Approval Management

Digital Asset Findability

Automation of Metadata Creation

Digital Asset Sharing

In System Content Views

Permissions and Access Right Management

Intelligent Indexing

Content Capture

Integration

Vendor Capability Ratings

Average 78

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Also Featured in...

Content Marketing

Score 8.6

View Adobe Experience Manager in this category (opens in a new tab)

Digital Experience - Enterprise

Score 8.2

View Adobe Experience Manager in this category (opens in a new tab)

Enterprise Content Management - Enterprise

Score 7.8

View Adobe Experience Manager in this category (opens in a new tab)

Adobe Experience Manager Reviews

Gary A.

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

The Power of Personalization in Healthcare.

Likeliness to Recommend

8 /10

What differentiates Adobe Experience Manager from other similar products?

AEM is a comprehensive solution for creating personalized, efficient, and engaging patient experiences across multiple digital channels. For healthcare organizations like ours, where clear communication is vital, AEM ensures that every patient interaction is seamless and aligned with their specific needs.

What is your favorite aspect of this product?

What really stands out about AEM is its ability to integrate with other systems, particularly EHRs and CRM platforms. The integration of patient data with the content we display ensures that we are delivering timely, contextually relevant information. For example, when a patient’s lab results are available, AEM can automatically trigger a message to the patient with instructions on the next steps, enhancing patient care and reducing the need for manual follow-up.

What do you dislike most about this product?

One downside is the complexity of its initial setup and configuration.

What recommendations would you give to someone considering this product?

If you’re looking for a robust solution for managing patient-facing content and improving patient engagement, Adobe Experience Manager is a powerful choice. Its flexibility, integration capabilities, and ability to deliver personalized content are especially valuable in healthcare settings, where clear and timely communication can have a direct impact on patient outcomes

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Precious E.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

It's alright

Likeliness to Recommend

7 /10

What differentiates Adobe Experience Manager from other similar products?

The features

What is your favorite aspect of this product?

Ability to deliver my digital experiences across different channels

What do you dislike most about this product?

Features do not live up to my expectations

What recommendations would you give to someone considering this product?

Do your thorough research before making a decision

Pros

Reliable
Enables Productivity
Unique Features
Effective Service

Maria Andrea S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Empower your digital asset management

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

Compared to other similar products we have used or evaluated, Adobe Experience Manager stands out for its seamless integration with other Adobe Creative Cloud tools, its wide range of asset management features, and its exceptional technical support, which led us to select it as our preferred choice.

What is your favorite aspect of this product?

This software effectively addresses business issues related to the organization and distribution of digital assets, allowing quick and easy access to all of our team members, regardless of their location.In our organization, we use Adobe Experience Manager to efficiently manage all of our digital assets, from images and videos to documents and creative files.

What do you dislike most about this product?

The initial learning process can be a bit overwhelming for some users, but once you get past the learning curve, the platform is very efficient.

What recommendations would you give to someone considering this product?

Adobe Experience Manager is a robust and comprehensive solution for digital asset management, with unique features that set it apart from other similar programs. Its ease of use, customization, integration with other Adobe tools, and exceptional technical support make it an ideal choice for organizations looking to leverage their digital asset management effectively and efficiently.

Pros

Performance Enhancing
Efficient Service
Effective Service
Caring

Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

Adobe Experience Manager Ratings

85 Likeliness to Recommend

4 Since last award

92 Plan to Renew

3 Since last award

77 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Manage / Administration of Metadata A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Digital Asset Findability Capabilities of navigation and browsing

Automation of Metadata Creation Asset metadata can be created using rules.

Digital Asset Sharing Ability to securely share the digital assets (or files)

In System Content Views Ability to create customized views of content repositories.

Permissions and Access Right Management Defining of user-access rights for content assets or folders at group and individual level to control the management of digital assets.

Intelligent Indexing AI driven capability to label & classify automatically

Content Capture Channels through which content is uploaded or classified.

Integration Integration with E-Commerce and/or Other Platforms

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Content Marketing

Digital Experience - Enterprise

Enterprise Content Management - Enterprise

Adobe Experience Manager Reviews

Gary A.

The Power of Personalization in Healthcare.

Likeliness to Recommend

Pros

Precious E.

It's alright

Likeliness to Recommend

Pros

Maria Andrea S.

Empower your digital asset management

Likeliness to Recommend

Pros

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Feature Ratings

Manage / Administration of Metadata

Collaboration

Workflow and Approval Management

Digital Asset Findability

Automation of Metadata Creation

Digital Asset Sharing

In System Content Views

Permissions and Access Right Management

Intelligent Indexing

Content Capture

Integration

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

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Ease of Customization

Ease of Data Integration

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