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Adobe Experience Manager Logo
Adobe Systems

Adobe Experience Manager

Composite Score
7.8 /10
CX Score
8.1 /10
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Category
Adobe Experience Manager
7.8 /10

What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

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Awards & Recognition

Adobe Experience Manager won the following awards in the Enterprise Content Management - Enterprise category

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Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

2% Negative
8% Neutral
90% Positive

Pros

  • Respectful
  • Security Protects
  • Reliable
  • Fair

Feature Ratings

Average 78

Metadata Management

85

Search

84

Collaboration

84

Mobile

78

File Conversion

78

ECM Document Management

78

Workflow Process Automation

77

File Approvals Esignatures

73

Access Permissions Management

73

Ediscovery Audit Trail

72

Capture Channels

71

Vendor Capability Ratings

Average 82

Quality of Features

87

Business Value Created

86

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

84

Breadth of Features

84

Ease of Data Integration

80

Ease of Implementation

80

Usability and Intuitiveness

79

Ease of IT Administration

78

Vendor Support

77

Ease of Customization

76

Adobe Experience Manager Reviews

Genesis S.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

My experience with Adobe Experience Manager

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

What makes Adobe Experience Manager different from other similar products is its integration with the rest of the Adobe suite, allowing for a more complete and personalized user experience.

What is your favorite aspect of this product?

What I like most about Adobe Experience Manager is its customization capacity and the wide variety of tools and functions it offers. I can adapt the software to my specific needs and obtain professional results in a short time.

What do you dislike most about this product?

On the other hand, what I dislike most is the price, which can be a bit high for some companies or individual users. However, I consider the investment to be worth it for the quality and effectiveness of the software.

What recommendations would you give to someone considering this product?

In short, I would recommend Adobe Experience Manager to anyone looking for an effective and simple solution for digital content management. Its ease of use, versatility and customization capacity make it an indispensable tool for any company that wants to stand out in the digital world.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Matt E.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

Complex, non-intuitive but gets the job done

Likeliness to Recommend

8 /10

What differentiates Adobe Experience Manager from other similar products?

I have found it more complex with content types differentiated in less intuitive ways. It requires memorizing what differentiates one things from another rather than getting it intuitively as a logical distinction. It also has more to ignore when completing a task.

What is your favorite aspect of this product?

I do like the clean authoring forms, and the availability and visibility of locales, translations though they are very complex to manage and understand.

What do you dislike most about this product?

I dislike the complexity of workflows for doing so many things, from setting up locals and translations, to editing headless components. Compared o other products, AEM seems to have more things to work with rather than fewer things that can be customized in broader ways.

What recommendations would you give to someone considering this product?

I would recommend it if it offers the mission critical features you need. It requires quite learning curve.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Sandeep V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

AEM - Enterprise Content Management System

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

AEM is an enterprise level CMS and good for organizations with clear visibility for long term goals

What is your favorite aspect of this product?

Content management

What do you dislike most about this product?

User interface is hard to use for business users, as compared to other CMS systems like Webflow

What recommendations would you give to someone considering this product?

AEM is good as an enterprise level CMS but not every other organization can afford it due to high cost of procurement

Pros

  • Efficient Service
  • Caring
  • Respectful
  • Helps Innovate

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