Adobe Systems

Adobe Experience Manager

Composite Score

7.8 /10

CX Score

8.1 /10

41 Reviews Write a Review

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What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

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Awards & Recognition

Adobe Experience Manager won the following awards in the Enterprise Content Management - Enterprise category

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1 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

2% Negative

8% Neutral

90% Positive

Pros

Respectful
Security Protects
Reliable
Fair

Feature Ratings

Average 78

Metadata Management

Search

Collaboration

Mobile

File Conversion

ECM Document Management

Workflow Process Automation

File Approvals Esignatures

Access Permissions Management

Ediscovery Audit Trail

Capture Channels

Vendor Capability Ratings

Average 81

Quality of Features

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Customization

Also Featured in...

Content Marketing

Score 8.6

View Adobe Experience Manager in this category (opens in a new tab)

Digital Asset Management

Score 8.5

View Adobe Experience Manager in this category (opens in a new tab)

Digital Experience - Enterprise

Score 8.2

View Adobe Experience Manager in this category (opens in a new tab)

Adobe Experience Manager Reviews

Joselyn R.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Good program for content management.

Likeliness to Recommend

6 /10

What differentiates Adobe Experience Manager from other similar products?

Its exceptional use for hyper-specific advertising makes it stand out among competing tools. The interface with Adobe Suite streamlines the workflow and makes managing web content easier.

What is your favorite aspect of this product?

It's like if we had a high-tech control center that exactly matches our complex project requirements. Our marketing team has been utilizing its features to great effect when it comes to targeting demographics and user preferences.

What do you dislike most about this product?

To begin, people of the team who aren't experts in marketing may find its intricacy to be extremely intimidating. Additionally, smaller projects may find it challenging to justify the investment due to the cost.begin, people of the team who aren't experts in marketing may find its intricacy to be extremely intimidating. Additionally, smaller projects may find it challenging to justify the investment due to the cost.

What recommendations would you give to someone considering this product?

The platform's user interface is so simple that even those without technical training can quickly and easily produce and manage content on it. For this reason I recommend this program.

Pros

Reliable
Performance Enhancing
Efficient Service
Effective Service

Harvey W.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Robust web content management platform!

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

Adobe Experience Manager stands out from its competitors with its seamless integration of web content management, digital asset management, and marketing tools, offering a comprehensive solution for creating and delivering personalized and engaging digital experiences across channels.

What is your favorite aspect of this product?

The Web Content Management component is fundamental, allowing my users to create, manage, and publish content across digital channels with ease.

What do you dislike most about this product?

This is a tough question because the product helps drive our business in so many ways. If I had to dig in then I would say that there is a learning curve to development if you don’t already have this skill set on staff, and as well in that same sense it can be costly for consultants to do it for you and skill up your resources.

What recommendations would you give to someone considering this product?

Really only two areas that I would focus on - Conduct a true thorough needs assessment and scope out where this tool will fit (It is not cheap!), and lastly invest in training and expertise (right resources) to get the job done or you will waste a lot of money with a platform like this.

Pros

Helps Innovate
Efficient Service
Saves Time
Respectful

Joel J.

Role: Sales Marketing
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Great product for large enterprise

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

The scalability and ease of usage across multiple stakeholders differentiates AEM from other products in the market. Not to mention the full Adobe suite on offer including Analytics

What is your favorite aspect of this product?

Analytics from the AEM

What do you dislike most about this product?

UI is not easy for beginners.

What recommendations would you give to someone considering this product?

Use it only if your business is running at a large scale that requires such an advanced product as AEM

Pros

Reliable
Trustworthy
Transparent
Security Protects

Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

Book a Free Demo Today!

Awards & Recognition

Adobe Experience Manager Ratings

84 Likeliness to Recommend

1 Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Search The system can search an entire body of a document for a keyword or phrase.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Capture Channels Variety of ways a file can be ingested into the ECM system

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Content Marketing

Digital Asset Management

Digital Experience - Enterprise

Adobe Experience Manager Reviews

Joselyn R.

Good program for content management.

Likeliness to Recommend

Pros

Harvey W.

Robust web content management platform!

Likeliness to Recommend

Pros

Joel J.

Great product for large enterprise

Likeliness to Recommend

Pros

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Feature Ratings

Metadata Management

Search

Collaboration

Mobile

File Conversion

ECM Document Management

Workflow Process Automation

File Approvals Esignatures

Access Permissions Management

Ediscovery Audit Trail

Capture Channels

Vendor Capability Ratings

Quality of Features

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Customization