Adobe Systems

Adobe Experience Manager

Composite Score

7.8 /10

CX Score

8.1 /10

41 Reviews Write a Review

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What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

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Awards & Recognition

Adobe Experience Manager won the following awards in the Enterprise Content Management - Enterprise category

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1 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

2% Negative

8% Neutral

90% Positive

Pros

Respectful
Security Protects
Reliable
Fair

Feature Ratings

Average 78

Metadata Management

Search

Collaboration

Mobile

File Conversion

ECM Document Management

Workflow Process Automation

File Approvals Esignatures

Access Permissions Management

Ediscovery Audit Trail

Capture Channels

Vendor Capability Ratings

Average 81

Quality of Features

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Customization

Also Featured in...

Content Marketing

Score 8.6

View Adobe Experience Manager in this category (opens in a new tab)

Digital Asset Management

Score 8.5

View Adobe Experience Manager in this category (opens in a new tab)

Digital Experience - Enterprise

Score 8.2

View Adobe Experience Manager in this category (opens in a new tab)

Adobe Experience Manager Reviews

Brandon N.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Cloud-native asset management implementation.

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

The one thing about this software is that Adobe Experience Manager is a combined web content management system and digital asset management system because it can easily combine applications and sites. It can also be offered by the vendor as an end-to-end solution for managing and delivering marketing content. This implement is the most pretty and easy to use and learn. It has a lot of great features that they could make it more complex.

What is your favorite aspect of this product?

There are great resources to help navigate usage given it’s so widely adopted. I have used this software at two different companies and it has proven to be very effective in managing both digital presences.

What do you dislike most about this product?

The negative thing about this software is that it can be made available for free for a small business or company. Most people may not be able to create everything on a single platform, and hence it can be used as documentation for our work. Adobe Experience Manager is not quite as stable as it can be because it is an enterprise piece of software, but there are a few out of the box components that are finicky and fragile.

What recommendations would you give to someone considering this product?

My overall experience of using this software is really great when it comes to maintaining and managing content and multiple web pages. It is a fantastic tool because it is relatively easy to use. It is very intuitive, it has a lot of great features for beginners, and it can be customized for robust features. This application is ideal for small businesses with simple websites and a low budget.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bethwel N.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Why Adobe ECM Is The Best

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

When it comes to content management, Adobe ECM is very secure and offers best features. It's affordable and effective as content management solution

What is your favorite aspect of this product?

I like that Adobe ECM is affordable It offers amazing security features It makes content collaboration easy

What do you dislike most about this product?

Zero flaws for the time I have used Adobe ECM

What recommendations would you give to someone considering this product?

I recommend Adobe ECM as a content management solution, thanks to it's many features. It's affordable and secure too which are a plus

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Danilo B.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2022

Features disappoint

Likeliness to Recommend

7 /10

What differentiates Adobe Experience Manager from other similar products?

Ease to use

What is your favorite aspect of this product?

Navigation

What do you dislike most about this product?

Poor features

What recommendations would you give to someone considering this product?

See if really fits to your business

Pros

Helps Innovate
Generous Negotitation
Over Delivered
Friendly Negotiation

Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

Book a Free Demo Today!

Awards & Recognition

Adobe Experience Manager Ratings

84 Likeliness to Recommend

1 Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Search The system can search an entire body of a document for a keyword or phrase.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Capture Channels Variety of ways a file can be ingested into the ECM system

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Content Marketing

Digital Asset Management

Digital Experience - Enterprise

Adobe Experience Manager Reviews

Brandon N.

Cloud-native asset management implementation.

Likeliness to Recommend

Pros

Bethwel N.

Why Adobe ECM Is The Best

Likeliness to Recommend

Pros

Danilo B.

Features disappoint

Likeliness to Recommend

Pros

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Feature Ratings

Metadata Management

Search

Collaboration

Mobile

File Conversion

ECM Document Management

Workflow Process Automation

File Approvals Esignatures

Access Permissions Management

Ediscovery Audit Trail

Capture Channels

Vendor Capability Ratings

Quality of Features

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Customization