Agile CRM Customer Reviews 2025 | SoftwareReviews

Agile CRM

Composite Score

8.1 /10

CX Score

8.4 /10

32 Reviews Write a Review

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What is Agile CRM?

Agile CRM is a fully integrated sales, marketing and service suite – an All-in-One CRM for small businesses with full sales, marketing and service automation functionality. Agile CRM is the comprehensive, end-to-end CRM that delivers sales, marketing and support automation to help small and medium businesses manage all parts of a customer journey, from a single platform, in order to drive sustainable, scalable growth.

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Awards & Recognition

Agile CRM won the following awards in the Customer Relationship Management - Small Business category

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7 Top Rated Capabilities

9 Top Rated Features

2024

7 Top Rated Capabilities

7 Top Rated Features

2023

Agile CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agile CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

97 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agile CRM?

8% Negative

4% Neutral

88% Positive

Pros

Reliable
Helps Innovate
Continually Improving Product
Performance Enhancing

Feature Ratings

Average 85

Customer Service Management

Analytics and Reporting

Lead Management

Collaboration

Sales Management

Mobile

Telephony and Call Center Management

Activity and Workflow Management

Quote Contract and Proposal

Marketing Management

Account and Contact Management

Vendor Capability Ratings

Average 84

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Vendor Support

Business Value Created

Availability and Quality of Training

Also Featured in...

Customer Relationship Management - Midmarket

Score 8.2

View Agile CRM in this category (opens in a new tab)

Agile CRM Reviews

SAMIDHA G.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

All support and data in one platform

Likeliness to Recommend

10 /10

What differentiates Agile CRM from other similar products?

Best product for all the support and customer request management tool. Helps to maintain the customer data and give the support.

What is your favorite aspect of this product?

Data structure and the process flow

What do you dislike most about this product?

Nothing to dislike in the tool.

What recommendations would you give to someone considering this product?

Help to maintain the customer relationship strong. and provide the support easily.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Vijay S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

Affordable, all-in-one CRM with great automation.

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

Agile CRM stands out from competitors by offering an all-in-one solution that integrates sales, marketing automation, and customer service in a single platform. It provides affordable pricing, built-in marketing automation, helpdesk features, gamification for sales teams, and drag-and-drop workflow automation. Additionally, it supports extensive integrations with tools like G Suite, Slack, and Shopify, making it a cost-effective and versatile choice for small to mid-sized businesses.

What is your favorite aspect of this product?

One of the best aspects of Agile CRM is its all-in-one functionality, which seamlessly integrates sales, marketing automation, and customer support into a single platform. This eliminates the need for multiple tools, streamlining operations and improving efficiency. Its affordable pricing, easy-to-use interface, and drag-and-drop automation make it an excellent choice for small and mid-sized businesses. Additionally, its extensive integrations with platforms like G Suite, Slack, and Shopify enhance its versatility, allowing businesses to scale without complexity.

What do you dislike most about this product?

One of the main drawbacks of Agile CRM is its limited customer support, especially for free and lower-tier plans, where response times can be slow. Additionally, the user interface can feel outdated and less intuitive compared to competitors like HubSpot or Salesforce. Some users also experience occasional bugs and performance issues, particularly with email automation and third-party integrations. Lastly, while Agile CRM offers many features, its advanced customization options are somewhat limited, which may be a challenge for businesses with complex workflows.

What recommendations would you give to someone considering this product?

Start with the free plan: If you're unsure about committing, the free plan offers great basic functionality for small teams and startups. Test the features like email marketing, automation, and lead management before upgrading. Take advantage of the integrations: Agile CRM supports a wide range of integrations (e.g., G Suite, Shopify, WordPress). Ensure that the tools you're already using are compatible to make the transition seamless.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Inspires Innovation

Rome M.

Role: Finance
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use, still getting acquainted

Likeliness to Recommend

7 /10

What differentiates Agile CRM from other similar products?

its helpful tools for smarter selling to clients

What is your favorite aspect of this product?

Marketing features for clients. Agile CRM allows more features for a lower price

What do you dislike most about this product?

there are specific dislikes about the product at this time. Planning on doing another review in 3 months.

What recommendations would you give to someone considering this product?

I would recommend individuals thinking to integrate Agile CRM into their workflow to try it out.

Pros

Trustworthy
Respectful
Client Friendly Policies
Acts with Integrity

Agile CRM

What is Agile CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

Agile CRM Ratings

84 Likeliness to Recommend

97 Plan to Renew

2 Since last award

88 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Agile CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Customer Relationship Management - Midmarket

Agile CRM Reviews

SAMIDHA G.

All support and data in one platform

Likeliness to Recommend

Pros

Vijay S.

Affordable, all-in-one CRM with great automation.

Likeliness to Recommend

Pros

Rome M.

Easy to use, still getting acquainted

Likeliness to Recommend

Pros

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Feature Ratings

Customer Service Management

Analytics and Reporting

Lead Management

Collaboration

Sales Management

Mobile

Telephony and Call Center Management

Activity and Workflow Management

Quote Contract and Proposal

Marketing Management

Account and Contact Management

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Vendor Support

Business Value Created

Availability and Quality of Training