AgoraPulse

Agorapulse

Composite Score

8.3 /10

CX Score

8.6 /10

69 Reviews Write a Review

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What is Agorapulse?

Agorapulse is an affordable social media dashboard that helps businesses and agencies easily publish content and manage their most important conversations on their social networks. Agorapules allows you to stay organized, save time, and easily manage your social media with Agorapulse’s inbox, publishing, reporting, monitoring, and team collaboration tools.

Company Details

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Awards & Recognition

Agorapulse won the following awards in the Social Media Management - Enterprise category

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6 Top Rated Capabilities

4 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Agorapulse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agorapulse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agorapulse?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Performance Enhancing

Feature Ratings

Average 84

Social Media Channel Integration Inbound

Dashboards and Visualization

Social Moderation and Workflow Management

Social Response Management

Social Asset Management

Social Media Channel Integration Outbound

Social Post Archival

Campaign Execution

Sentiment Analysis

Trend Analysis

Contextual Analysis

Vendor Capability Ratings

Average 83

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Also Featured in...

Social Media Monitoring

Score 8.1

View Agorapulse in this category (opens in a new tab)

Agorapulse Reviews

Olivia S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Easy to use and many features

Likeliness to Recommend

8 /10

What differentiates Agorapulse from other similar products?

Options of linking multiple social media accounts (14 FB country-specific accounts)

What is your favorite aspect of this product?

Having all social media interaction in one platform

What do you dislike most about this product?

The reporting features, they feel limited in terms of determining agent's productivity

What recommendations would you give to someone considering this product?

It;s a good platform with excellent cost/benefit

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2023

"user-friendly and excellent product"

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cory A.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

A nice program but not the best on the market

Likeliness to Recommend

7 /10

What differentiates Agorapulse from other similar products?

A good social media management program but not a great program. Dashboards and reports are very well designed but don't contain the breadth of features of other programs such as Hey Orca.

What is your favorite aspect of this product?

Very nice dashboard.

What do you dislike most about this product?

Lacks the content library and scheduling features of other services such as Hey Orca.

What recommendations would you give to someone considering this product?

A nice program but there are better options on the market for social media managers who handle multiple accounts.

Pros

Enables Productivity
Trustworthy
Caring
Client's Interest First

Agorapulse

What is Agorapulse?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Agorapulse Ratings

86 Likeliness to Recommend

96 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Agorapulse?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Social Media Monitoring

Agorapulse Reviews

Olivia S.

Easy to use and many features

Likeliness to Recommend

Pros

"user-friendly and excellent product"

Likeliness to Recommend

Pros

Cory A.

A nice program but not the best on the market

Likeliness to Recommend

Pros

Most Popular Agorapulse Comparisons

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Buffer

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Sprout Social Enterprise

Meltwater

Sprinklr Social

1
Since last award

Feature Ratings

Social Media Channel Integration Inbound

Dashboards and Visualization

Social Moderation and Workflow Management

Social Response Management

Social Asset Management

Social Media Channel Integration Outbound

Social Post Archival

Campaign Execution

Sentiment Analysis

Trend Analysis

Contextual Analysis

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Availability and Quality of Training