Airtable Logo Award Winner Product Badge
Airtable Logo Award Winner Product Badge
Airtable

Airtable

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Airtable
8.9 /10

What is Airtable?

Airtable is a flexible solution that can fit any workflow. Relate data across teams. Create real-time reports and analytics.

Company Details


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Awards & Recognition

Airtable won the following awards in the Business Process Management category

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Airtable Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Airtable.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Airtable?

1% Negative
2% Neutral
97% Positive

Pros

  • Reliable
  • Enables Productivity
  • Client Friendly Policies
  • Friendly Negotiation

Feature Ratings

Average 85

Collaboration

87

Deployment

86

Process Simulation and Execution

86

Form and Report Building

85

Process Management

85

Process Modelling and Design

85

Knowledge and Document Management

85

BPM Workflow and Approvals

85

Process Monitoring and Optimization

84

Business Rules Management

84

Analytics and Reporting

82

Vendor Capability Ratings

Average 85

Breadth of Features

88

Ease of Data Integration

87

Business Value Created

87

Ease of Implementation

86

Ease of Customization

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

85

Quality of Features

85

Availability and Quality of Training

84

Usability and Intuitiveness

84

Vendor Support

83

Airtable Reviews

Adam S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Spreadsheet + Database = Win

Likeliness to Recommend

10 /10

What differentiates Airtable from other similar products?

Adding database capabilities (to say nothing of forms and document management) to a typical spreadsheet is huge. At first, you think it's Google Sheets. As you get deeper, it's indispensible.

What is your favorite aspect of this product?

The ability to create ersatz. Something as simple as client lead tracking becomes incredibly intuitive with a lookup, a filter and a group.

What do you dislike most about this product?

The learning curve is steep. Some members of the team "don't know Airtable" and won't learn it.

What recommendations would you give to someone considering this product?

Invest in training the team, not just in technical skills but in understanding database functionality.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Matteo C.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Organized data in powerful form

Likeliness to Recommend

10 /10

What differentiates Airtable from other similar products?

We liked the path of Airtable over other competitive products for product upgrades and roadmaps. Airtable is a simple to use, setup, manage and learn tool and it totally satisfied all of our business needs with ease. I can easily coordinate our work using this tool. I enjoy that platform since it allows us to work more collaboratively on individual projects and groups of all styles.

What is your favorite aspect of this product?

We use Airtable for project management and productivity measurement in our department. We recently launched a customer experience project and were able to properly manage it using Airtable. Airtable allows both the team leader and the team members to track the progress of any given business process. We're using Airtable for our regular business and absolutely everything these days.

What do you dislike most about this product?

There are some significant disadvantages, and it has been an issue for some of our clients who require different views for different persons with varying levels of access. For example teacher, admin, student.

What recommendations would you give to someone considering this product?

Before scaling up, a startup developing a web app should start with Airtable and make sure they understand what they're doing with data, procedures, and integrations. If the number and sorts of data in your spreadsheet are getting out of hand, it might be time to consider Airtable.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

Robbert S.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Ideal for our business model

Likeliness to Recommend

8 /10

What differentiates Airtable from other similar products?

Airtable is an easy and efficient BPM tool. There are templates we can utilize as a starting point, and then there are a plethora of possibilities for expanding processes. Overall, I enjoy this software, and it has replaced most of what I used to do manually in Google Sheets.

What is your favorite aspect of this product?

The mobile features are robust, allowing us to complete tasks while on the go, and we have confidence that our data is secure and accessible. We have various bases and can organize the entire workflow in ways that are specific to each basis. Customizing it to our needs is also enjoyable, and as a result, I can work in the manner that I prefer.

What do you dislike most about this product?

Because we have so many possibilities, it's simple to add to several fields and end up with procedures that aren't sustainable. However, this is not the fault of the platform; rather, it is a cautionary note for consumers.

What recommendations would you give to someone considering this product?

You must pursue it if you believe it is the best fit for your business model. It comes highly recommended by me. It is more efficient and powerful than others, but you can only fully appreciate its capabilities after learning everything there is to know about it and tailoring it to your needs

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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