Airtable Logo Award Winner Product Badge
Airtable Logo Award Winner Product Badge
Airtable

Airtable

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Airtable
8.9 /10

What is Airtable?

Airtable is a flexible solution that can fit any workflow. Relate data across teams. Create real-time reports and analytics.

Company Details


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Awards & Recognition

Airtable won the following awards in the Business Process Management category

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Airtable Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Airtable.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Airtable?

1% Negative
2% Neutral
97% Positive

Pros

  • Reliable
  • Enables Productivity
  • Client Friendly Policies
  • Friendly Negotiation

Feature Ratings

Average 85

Collaboration

87

Process Management

86

Process Simulation and Execution

86

Deployment

86

Process Modelling and Design

85

Form and Report Building

85

Knowledge and Document Management

85

BPM Workflow and Approvals

84

Process Monitoring and Optimization

84

Business Rules Management

84

Analytics and Reporting

82

Vendor Capability Ratings

Average 85

Breadth of Features

88

Ease of Data Integration

87

Business Value Created

87

Ease of Implementation

86

Ease of Customization

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

85

Quality of Features

85

Availability and Quality of Training

84

Usability and Intuitiveness

83

Vendor Support

83

Airtable Reviews

Darren M.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Adaptable to business needs

Likeliness to Recommend

9 /10

What differentiates Airtable from other similar products?

What a difference switching to this has made in my life. Everything is now color-coded and well-organized as well most of the management tasks are automated. Airtable is ideal for my needs, and I'm overjoyed. Most of my work can be done automatically, saving me more time.

What is your favorite aspect of this product?

Airtable works on a variety of platforms. We enjoy being able to easily create bespoke forms and add data to records, which makes our employees' duties faster. It is interconnected with so many applications that appealed to me the most. Throughout the trip, the customer service team is extremely attentive and supportive, and they also assist with the set-up process.

What do you dislike most about this product?

The mobile interface is fairly user-friendly, however, it's missing a few browser-based features. I don't like it because the mobile app can only manage one account, which is a pain and I have 3 accounts to manage. Airtable does have a learning curve.

What recommendations would you give to someone considering this product?

Airtable is ideal for my needs, and I'm overjoyed. It's something I love using and would recommend to others. Not only is the tool helpful, but the support crew is as well, so you can go ahead and use it without fear of anything going wrong because if there is an issue, they will assist you and resolve it.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Hassan S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Airtable, the business management solution.

Likeliness to Recommend

7 /10

What differentiates Airtable from other similar products?

Its phone app is really adaptable. It allows me to view the whole table on the screen; this doesn’t happen in most of the apps as either they are not easily accessible or they don’t let users have a full view. This has helped me keep a check upon the task managements much easily from wherever I am.

What is your favorite aspect of this product?

It has a flowchart feature where you can plan about the upcoming projects and decide how you’ll be achieving your goals. This is one of the best feature. This allows me to decide and distribute the tasks to the team much easily.

What do you dislike most about this product?

It doesn’t have a proper time tracking feature. I need to either estimate the time or go all the way to calendar and check it out there. This has effected the productivity of the employees as they don’t have any sort of restriction or deadline.

What recommendations would you give to someone considering this product?

I would suggest you to go for it if you’re working remotely most of the time as it is easy to use and a great app for mobile. Other than that if you want to use it see if it’s worth your investment and then go for it.

Pros

  • Trustworthy
  • Client's Interest First
  • Over Delivered
  • Friendly Negotiation

Cilia F.

  • Role: Consultant
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2022

Airtable is the easiest database to use

Likeliness to Recommend

9 /10

What differentiates Airtable from other similar products?

We have been able to have all the database of our customers and all the information of the different departments in one software, because it is so easy to use that we do not need training. Dragging and dropping a cell makes it much faster to use.

What is your favorite aspect of this product?

It has a mobile version that has impressed me, as it has all the functions of the web version, making my work much easier when I am out of the office and need to access the stored information. The fact that it is not just a database, but has project management functions, makes it the perfect tool.

What do you dislike most about this product?

It can get confusing so many cells and boxes on the same screen, so it would be good to redesign the interface to avoid confusion. The customer service is not the fastest or timely, several times we tried to communicate, when we started the installation and we did not succeed.

What recommendations would you give to someone considering this product?

A tool that is very easy to use and that will serve all departments of the company, because it has a large storage and capacity for the different databases of all areas of the company. I highly recommend it, because it has made my work team aligned to the objectives set.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

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