




Rainbow by Alcatel-Lucent Enterprise

What is Rainbow by Alcatel-Lucent Enterprise?
Rainbow CPaaS solution offers an interoperable eco-system across channels to make your employees more productive and your customers feel nurtured. It bridges communications between humans, objects and processes enabling faster, easier, and more secure digital engagement for your business.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Rainbow by Alcatel-Lucent Enterprise?
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Drag and Drop User Interface
Online Cloud Platform
AI Engine for CPaaS
WebRTC-based Calling
Software Development Kit
Cloud Integration
Communication APIs
Integration APIs
Code Libraries
MMS API
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Availability and Quality of Training
Ease of IT Administration
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Breadth of Features
Vendor Support
Ease of Data Integration
Ease of Customization
Rainbow by Alcatel-Lucent Enterprise Reviews

Unmesh D.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted May 2023
Very personalized set of solutions
Likeliness to Recommend
What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?
Unified Communication and Collaboration Hybrid Deployment Model Open API and SDKs Multi-Vendor Interoperability Team Collaboration and Guest Access Security and Compliance Scalability and Flexibility
What is your favorite aspect of this product?
Light on the network bandwidth Efficient and effective recovery on failures Ubiquitous Ease in mobility
What do you dislike most about this product?
Overall lead time for the product delivery and lack of effective local presence
What recommendations would you give to someone considering this product?
First do the introspection on your requirements and then choose the product line or the service. This will cut short the adoption of the most suited product family and roll out of the solutions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Praveen S.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted May 2023
Easy to use with lots of fantastic features!
Likeliness to Recommend
What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?
Deployment of Rainbow is pretty easy and its integrates with other products. It is useful for mobility and smarting working.
What is your favorite aspect of this product?
It integrates with Alcatel other legacy pabx vendors. We have deployed to our customers having NEC, Avaya. It runs smoothly and gives extra edge over mobility.
What do you dislike most about this product?
Need to be able to customise as customer's requirement. Like having company's logo in background.
What recommendations would you give to someone considering this product?
I would highly recommend to consider this product. Its easy to use and integrates with Outlook, Teams very well. Voice and video quality is quite good.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Richa G.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Ease of use
Likeliness to Recommend
What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?
The ease if use, the simplicity and the features it provides
What is your favorite aspect of this product?
Simplicity and features
What do you dislike most about this product?
Cost and time taken
What recommendations would you give to someone considering this product?
About it's features and ease of use
Pros
- Enables Productivity
- Unique Features
- Generous Negotitation
- Over Delivered
Please tell us why you think this review should be flagged.
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