Alchemer Logo
Alchemer Logo
Alchemer LLC

Alchemer

Composite Score
7.8 /10
CX Score
7.8 /10
Category
Alchemer
7.8 /10

What is Alchemer?

Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.

Company Details


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Awards & Recognition

Alchemer won the following awards in the Survey Software category

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Alchemer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alchemer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alchemer?

4% Negative
15% Neutral
81% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 80

Questionnaire Design/Survey Builder

86

Customizable Branding

85

Templates & Question Library

83

Collaboration

83

Mobile Support

81

Branching and Logic

81

Role and User Management

80

Multi-Media Support

80

APIs and Integration

79

Multi-Channel Distribution

79

3rd-Party Integrations

76

Vendor Capability Ratings

Average 81

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

83

Ease of IT Administration

82

Ease of Customization

81

Quality of Features

81

Breadth of Features

80

Ease of Data Integration

79

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

77

Vendor Support

76

Alchemer Reviews

Leslie W.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Intuitive; lacks features included by competition

Likeliness to Recommend

8 /10

What differentiates Alchemer from other similar products?

Alchemer is one of the easiest survey platforms to use right out of the gate. The drag and drop survey builder interface is intuitive, and someone with prior experience with any of the popular survey platforms should be able to pick it up very quickly.

What is your favorite aspect of this product?

It's ease of use. We could build and launch surveys to our player base within an hour. It integrated well with our mobile game apps, so we were able to pop an interstitial in any game with a direct link to an Alchemer survey.

What do you dislike most about this product?

I found the dashboarding and report-creating features highly lacking, especially when compared to their major competitors. I was not able to customize charts or widgets in the dashboards to my liking or internal brand specifications, and I found the dashboard product often lagged significantly or froze altogether.

What recommendations would you give to someone considering this product?

Alchemer is a wonderful tool for basic survey research needs. It doesn't have all the bells and whistles that its competitors have, and customization and complex logic are a bit lacking, but it's VERY easy to learn and use and is cost-effective for businesses. Do your homework and ask for product demos using your own data to ensure that your business-critical complex skip logic requirements, reporting/dashboarding requirements, and/or API data passing needs can be met with the base product.

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Effective Service

Cons

  • Slower Product Innovation
  • Commodity Features
  • Inhibits Innovation

Brittany R. V.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Best for balancing cost, features and function!

Likeliness to Recommend

8 /10

What differentiates Alchemer from other similar products?

Alchemer offers best in class UI and innovative features for UX and market researchers. Even advanced features are easy to find and implement.

What is your favorite aspect of this product?

The ease of use. While I use advanced features often, the UI and testing abilities make them easy to implement.

What do you dislike most about this product?

Software updates don’t receive adequate testing before going live. When there is a major update, it’s not uncommon for other features to break temporarily. Fixes are usually quick but still frustrating if you have a deadline.

What recommendations would you give to someone considering this product?

While some of the criticisms are valid (like lack of testing ahead of updates), overall the value provided by the software is well worth the subscription fee. I’ve worked with Alchemer for almost 10 years and I’ve seen the innovation and continual improvement to the product over time so they are a product dedicated to value and service.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Includes Product Enhancements

Andy E.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Great capability at a good price point.

Likeliness to Recommend

10 /10

What differentiates Alchemer from other similar products?

Alchemer sits at an appealing point on the price / feature landscape. They offer features that more closely match much more expensive competitors, but at a price that is closer to more barebones competitors.

What is your favorite aspect of this product?

I like that it is relatively easy and straightforward to export the results of my surveys in cases where I need to do additional analysis that I can't do directly in Alchemer, and I like that the need for such is relatively rare.

What do you dislike most about this product?

I had a survey years ago that contained important project data. Because of business conditions, I had to downgrade to their free plan. At the time, I was assured that my data would remain intact and would become available to me again once I was able to upgrade to a paid plan. However, when I was able to upgrade, some of my old data was missing or corrupted somehow.

What recommendations would you give to someone considering this product?

If you are looking for a product that offers good value, Alchemer is one you should definitely consider. It offers features normally reserved for much pricier products at a more reasonable cost. There are several ways to view the results of your surveys but if they aren't sufficient, it's easy to export your data for external processing.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Continually Improving Product

Cons

  • Charges for Enhancements
  • Vendor's Interest First
  • Less Friendly Negotiation

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