Aloware Customer Reviews 2025 | SoftwareReviews

Aloware

Composite Score

7.1 /10

CX Score

7.5 /10

24 Reviews Write a Review

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What is Aloware?

Aloware is a modern contact center solution built to triple performance with unlimited calling, texting, and automation. Aloware is the modern contact center solution for sales and support teams around the world. This all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers.

Company Details

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Aloware Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aloware.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

93 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aloware?

10% Negative

0% Neutral

90% Positive

Pros

Helps Innovate
Trustworthy
Efficient Service
Client Friendly Policies

Feature Ratings

Average 74

Application Integration

Communication Archive

Scheduled Messaging

Mobile Payments

Text Messaging

Marketing Analytics

Social Media Marketing Management

Loyalty Promotions Management

Surveys Feedback

Opt-in

Mobile Marketing Management

Vendor Capability Ratings

Average 76

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Quality of Features

Aloware Reviews

Chandler O.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Highly Effective despite some short comings

Likeliness to Recommend

7 /10

What differentiates Aloware from other similar products?

Aloware focuses on volume of out reach. It's power dialer, local dial and integration with HubSpot is what sold me on the tool.

What is your favorite aspect of this product?

Local Dial increases our connection rate.

What do you dislike most about this product?

There are two big pain points. One is the UI which can feel illogical at times. The other is training. There isn't an easy to use system to train on all the different features.

What recommendations would you give to someone considering this product?

They're easy to work with so giving it a try can't hurt.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Effective Service

Morgan D.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Product first, sales second!

Likeliness to Recommend

10 /10

What differentiates Aloware from other similar products?

It seems to me that every aspect of this software is designed with the end-user in mind. Phone systems can be overwhelming, but the UI layout and constant description of features make it easy to follow and implement. Their CEO is an engineer, and he is in the trenches every day figuring out how to improve the product. Yes, we pay them for this service, but at no point has our relationship ever felt transactional: they are very generous with their time and attention, and in many ways, they feel like an extension of our own company - we even have a Slack channel in place for easy communication. All around a great experience!

What is your favorite aspect of this product?

I never have to think about it! Onboarding of new employees is super easy, billing is super easy, features are intuitive and easy to follow. We can transfers calls across the entire company to all departments - they have web apps, desktop apps, and phone apps for every OS we use. We only really use their basic feature set, and there are a ton of advanced features we've never even looked at. And at any point I need help I have an account manager and a slack channel for quick responses. It's a white-glove treatment in an otherwise faceless tech world, and I'm a fan!

What do you dislike most about this product?

The UI and color scheme can be a little loud and hard to read. Their team is aware of this and actively working on a reskin.

What recommendations would you give to someone considering this product?

These guys are every bit as capable as the big players in the space, and I guarantee they will treat you better. It's only a matter of time before this company is the gold standard in their space.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Robert E.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Very easy to use. Love the texting option.

Likeliness to Recommend

10 /10

What differentiates Aloware from other similar products?

The texting feature helps reach out to more folks.

What is your favorite aspect of this product?

Power Dialing

What do you dislike most about this product?

I would love texting saved templates

What recommendations would you give to someone considering this product?

Hit the ground running. The power dial takes the confusion out of a lot of mistakes

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aloware

What is Aloware?

Company Details

Need Assistance?

Aloware Ratings

79 Likeliness to Recommend

93 Plan to Renew

1 Since last award

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Aloware?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Text Messaging The capability to send messages by SMS in addition to email.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Opt-in Provides an opt-in option for potential subscribers.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Aloware Reviews

Chandler O.

Highly Effective despite some short comings

Likeliness to Recommend

Pros

Morgan D.

Product first, sales second!

Likeliness to Recommend

Pros

Robert E.

Very easy to use. Love the texting option.

Likeliness to Recommend

Pros

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Feature Ratings

Application Integration

Communication Archive

Scheduled Messaging

Mobile Payments

Text Messaging

Marketing Analytics

Social Media Marketing Management

Loyalty Promotions Management

Surveys Feedback

Opt-in

Mobile Marketing Management

Vendor Capability Ratings

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Quality of Features