Aloware Customer Reviews 2025 | SoftwareReviews

Aloware

Composite Score

7.2 /10

CX Score

7.5 /10

25 Reviews Write a Review

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What is Aloware?

Aloware is a modern contact center solution built to triple performance with unlimited calling, texting, and automation. Aloware is the modern contact center solution for sales and support teams around the world. This all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers.

Company Details

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Aloware Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aloware.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aloware?

9% Negative

0% Neutral

91% Positive

Pros

Helps Innovate
Trustworthy
Efficient Service
Client Friendly Policies

Feature Ratings

Average 75

Communication Archive

Application Integration

Mobile Payments

Scheduled Messaging

Text Messaging

Marketing Analytics

Loyalty Promotions Management

Social Media Marketing Management

Opt-in

Surveys Feedback

Mobile Marketing Management

Vendor Capability Ratings

Average 77

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Breadth of Features

Ease of Customization

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Aloware Reviews

Brandi R.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Aloware from other similar products?

Very easy to use and set up.

What is your favorite aspect of this product?

Easy to use and the support is great when necessary.

What do you dislike most about this product?

Nothing of note.

What recommendations would you give to someone considering this product?

Tons of use cases from basic to advanced.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Alloware does what it should do.

Likeliness to Recommend

9 /10

Pros

Trustworthy
Efficient Service
Caring
Saves Time

Moriah H.

Role: Consultant
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

I really, really wish I could respond to texts!

Likeliness to Recommend

8 /10

What differentiates Aloware from other similar products?

I like that I can see how I compare to my colleagues.

What is your favorite aspect of this product?

That I can be part of multiple call groups/queues. e.g. Client Success AND General Purpose queues.

What do you dislike most about this product?

That I can respond to the text that Aloware sends my phone. It sends me a notification text when I receive a text, but I have to open the app to respond. I wish I could just respond to the text that Aloware sends to me and have it get routed back to the client.

What recommendations would you give to someone considering this product?

I really do like Aloware overall. It's better than Five9 and jive by far, but there are still some areas that need improvement for people in my kind of role where I'm talking to clients on the daily and a lot of communication is through text.

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Aloware

What is Aloware?

Company Details

Need Assistance?

Aloware Ratings

80 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Aloware?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Text Messaging The capability to send messages by SMS in addition to email.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Opt-in Provides an opt-in option for potential subscribers.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Aloware Reviews

Brandi R.

Fantastic product!

Likeliness to Recommend

Pros

Alloware does what it should do.

Likeliness to Recommend

Pros

Moriah H.

I really, really wish I could respond to texts!

Likeliness to Recommend

Pros

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Feature Ratings

Communication Archive

Application Integration

Mobile Payments

Scheduled Messaging

Text Messaging

Marketing Analytics

Loyalty Promotions Management

Social Media Marketing Management

Opt-in

Surveys Feedback

Mobile Marketing Management

Vendor Capability Ratings

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Breadth of Features

Ease of Customization

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Quality of Features