Amazon Chime Logo
Amazon Chime Logo
Amazon

Amazon Chime

Composite Score
7.4 /10
CX Score
7.4 /10
Category
Amazon Chime
7.4 /10

What is Amazon Chime?

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.

Company Details


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Amazon Chime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Chime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

84 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Chime?

5% Negative
3% Neutral
92% Positive

Pros

  • Altruistic
  • Security Protects
  • Performance Enhancing
  • Continually Improving Product

Feature Ratings

Average 81

Instant Messaging

86

Audio Conferencing VoIP

84

Keyboard Mouse Control

83

Audio Controls

81

Audio Conferencing Call in Bridge

80

Video Conferencing

79

File Transfer

78

Screen Share

77

Facilitator Functions

77

Application Share

74

Virtual Whiteboard

74

Vendor Capability Ratings

Average 74

Quality of Features

78

Ease of Implementation

78

Product Strategy and Rate of Improvement

77

Ease of Data Integration

76

Usability and Intuitiveness

75

Availability and Quality of Training

74

Ease of IT Administration

73

Breadth of Features

71

Vendor Support

71

Ease of Customization

70

Business Value Created

70

Amazon Chime Reviews

Asmat U.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Amazon Chime as our Organization CommunicationTool

Likeliness to Recommend

10 /10

What differentiates Amazon Chime from other similar products?

We have used many other communication tools before Amazon Chime like Zoom, Agora, Skype and Google Meet but Amazon Chime is a well designed and enriched features software application that helps you alot in your business communication both within and outside your organization.

What is your favorite aspect of this product?

Chat, Online meetings Communication Live File Share Calling and business collaboration

What do you dislike most about this product?

Need to make it some more user friendly and some change in UI, plus hardware integration.

What recommendations would you give to someone considering this product?

I'll highly recommend all the organization and business manager to check Amazon Chime and its Features before adopting it for your routine communication tool and you will be amazed. Highly recommended.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Caring

Rahul V.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

its Faster than other audio video conferencing.

Likeliness to Recommend

10 /10

What differentiates Amazon Chime from other similar products?

Audio video conferencing software has its own uniqueness. Interface for amazon chime are preety much cool.

What is your favorite aspect of this product?

Favorite aspect is No echo sound while joining and leading the Meeting.

What do you dislike most about this product?

It some time hangs.

What recommendations would you give to someone considering this product?

Every business has its own requirements. i will recomends this product to others but it depends on their ease of use or business requirements.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Student Academic
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Mar 2022

“Amazon Chime just stands above the rest!”

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Inspiring

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