Amazon

Amazon EC2

Composite Score

9.1 /10

CX Score

9.3 /10

673 Reviews Write a Review

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What is Amazon EC2?

Amazon Elastic Compute Cloud (Amazon EC2) offers the broadest and deepest compute platform, with over 500 instances and choice of the latest processor, storage, networking, operating system, and purchase model to help you best match the needs of your workload. We are the first major cloud provider that supports Intel, AMD, and Arm processors, the only cloud with on-demand EC2 Mac instances, and the only cloud with 400 Gbps Ethernet networking.

Company Details

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Awards & Recognition

Amazon EC2 won the following awards in the Cloud Infrastructure as a Service category

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2025 Data Quadrant Champion

Latest Award, 2025

10 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience

2024

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact

2023

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

11 Top Rated Features

2023

Amazon EC2 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon EC2.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon EC2?

2% Negative

2% Neutral

96% Positive

Pros

Helps Innovate
Reliable
Respectful
Enables Productivity

Feature Ratings

Average 85

Load Balancing

Cloud Integration

Capacity Management

Encryption and Decryption Support

Systems Performance Management

Access Management

Cloud Backup

Data Migration

Analytics and Reporting

Regulatory Compliance

SLA Management

Vendor Capability Ratings

Average 85

Business Value Created

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Vendor Support

Amazon EC2 Reviews

Shirisha D.

Role: Information Technology
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Best for cloud engineer who know how to build

Likeliness to Recommend

10 /10

What differentiates Amazon EC2 from other similar products?

Global availability and unmatched flexibility & customization

What is your favorite aspect of this product?

Complete control and flexibility at infrastructure level

What do you dislike most about this product?

Complex pricing model

What recommendations would you give to someone considering this product?

Start with use case clarity, use instance type recommendations

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Jeremiah A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Powerful but Requires Careful Handling

Likeliness to Recommend

10 /10

What differentiates Amazon EC2 from other similar products?

What makes Amazon EC2 stand out is its flexibility and control. You can pretty much build your server exactly the way you want, scale it up or down anytime, and only pay for what you use. It gives you the kind of power that feels like you're running your own data center—without actually having one.

What is your favorite aspect of this product?

What I really like about Amazon EC2 is the freedom to customize everything. Whether I need a small test server or a high-performance machine, I can spin it up in minutes. That level of control, paired with the global reach, makes it feel like I can run anything, anywhere.

What do you dislike most about this product?

What I dislike most about Amazon EC2 is that the pricing structure can be overwhelming, especially for newcomers. There are so many options and variables—if you’re not careful, it’s easy to rack up unexpected costs. A simpler, more transparent billing system would go a long way.

What recommendations would you give to someone considering this product?

If you're planning to use Amazon EC2, start small and take time to learn the pricing and instance types. It’s incredibly powerful, but you’ll get the best out of it when you understand how to balance performance and cost. Use the AWS calculator—it helps more than you think!

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Olatayo O.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

EC2: Super Flexible, But Watch Out for Hidden Cost

Likeliness to Recommend

9 /10

What differentiates Amazon EC2 from other similar products?

EC2 lets you spin up virtual servers in seconds and scale them up/down based on demand. No other cloud provider makes it this easy. Plus, you only pay for what you use. It’s best for devs and businesses that need flexible, reliable hosting without managing physical hardware.

What is your favorite aspect of this product?

Spot Instances! They let me run workloads for up to 90% cheaper if I’m okay with them being interrupted. I use them for batch processing and testing this saves me hundreds a month.

What do you dislike most about this product?

The pricing is confusing as hell. Between instance types, regions, and add-ons, my bill sometimes feels like a mystery until it arrives. Also, support is slow unless you pay extra.

What recommendations would you give to someone considering this product?

Perfect if you need scalable servers fast, but avoid it if you hate managing infra or have a tight budget (hidden costs add up). Try Lightsail if you just need simple hosting.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amazon EC2

What is Amazon EC2?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Amazon EC2 Ratings

91 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Amazon EC2?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Load Balancing Allows distribution of workloads across multiple computing resources.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Access Management Includes social sign-on, external authorization, and fraud detection.

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Data Migration The ability to select and extract data from one storage system to another

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

SLA Management Includes a contracted delivery time, automated escalations, and timely resolutions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Amazon EC2 Reviews

Shirisha D.

Best for cloud engineer who know how to build

Likeliness to Recommend

Pros

Jeremiah A.

Powerful but Requires Careful Handling

Likeliness to Recommend

Pros

Olatayo O.

EC2: Super Flexible, But Watch Out for Hidden Cost

Likeliness to Recommend

Pros

Most Popular Amazon EC2 Comparisons

Google Cloud

Microsoft Azure Virtual Machines

Oracle Cloud Infrastructure

DigitalOcean

IBM Cloud Bare Metal

Alibaba Cloud

Feature Ratings

Load Balancing

Cloud Integration

Capacity Management

Encryption and Decryption Support

Systems Performance Management

Access Management

Cloud Backup

Data Migration

Analytics and Reporting

Regulatory Compliance

SLA Management

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Vendor Support