Amazon EC2 Logo Award Winner Product Badge
Amazon EC2 Logo Award Winner Product Badge
Amazon

Amazon EC2

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Amazon EC2
9.1 /10

What is Amazon EC2?

Amazon Elastic Compute Cloud (Amazon EC2) offers the broadest and deepest compute platform, with over 500 instances and choice of the latest processor, storage, networking, operating system, and purchase model to help you best match the needs of your workload. We are the first major cloud provider that supports Intel, AMD, and Arm processors, the only cloud with on-demand EC2 Mac instances, and the only cloud with 400 Gbps Ethernet networking.

Company Details


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Awards & Recognition

Amazon EC2 won the following awards in the Cloud Infrastructure as a Service category

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Amazon EC2 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon EC2.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon EC2?

2% Negative
3% Neutral
95% Positive

Pros

  • Helps Innovate
  • Reliable
  • Respectful
  • Enables Productivity

Feature Ratings

Average 85

Load Balancing

88

Cloud Integration

88

Capacity Management

87

Encryption and Decryption Support

87

Systems Performance Management

87

Access Management

87

Cloud Backup

87

Data Migration

86

Analytics and Reporting

85

Regulatory Compliance

85

SLA Management

84

Vendor Capability Ratings

Average 85

Business Value Created

87

Breadth of Features

87

Quality of Features

87

Product Strategy and Rate of Improvement

86

Ease of Implementation

85

Ease of Data Integration

85

Ease of IT Administration

85

Usability and Intuitiveness

84

Ease of Customization

84

Availability and Quality of Training

84

Vendor Support

84

Amazon EC2 Reviews

Priya V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Amazon EC2: Flexible Cloud Computing with

Likeliness to Recommend

9 /10

What differentiates Amazon EC2 from other similar products?

Offers over 750 instance types (Intel, AMD, AWS Graviton) tailored for compute, memory, storage, accelerated workloads, plus bare-metal options.

What is your favorite aspect of this product?

Launch or terminate instances in minutes to match workload demands .

What do you dislike most about this product?

Requires understanding of instances, storage, networking, security, pricing .

What recommendations would you give to someone considering this product?

Full control over OS, networking, custom configurations and require high-performance computing, or want to run traditional server workloads.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Cons

  • Less Inspiring
  • Less Generous

Ankit S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Scalable and Reliable Cloud Solution for All

Likeliness to Recommend

9 /10

What differentiates Amazon EC2 from other similar products?

Amazon EC2 is uniquely positioned as a highly flexible and scalable cloud service. Its vast selection of instance types allows businesses to find the perfect fit for their workloads, whether it's a simple web application or a complex machine-learning model. The global network of availability zones ensures low latency and high reliability, making it a preferred choice for enterprises around the world. Moreover, its seamless integration with the broader AWS ecosystem enhances its functionality and makes it a standout product in the cloud computing market.

What is your favorite aspect of this product?

The best part about Amazon EC2 is its ability to scale resources up or down based on demand. This level of elasticity ensures you only pay for what you use, making it highly cost-effective. I also appreciate the intuitive management interface, which simplifies instance management, even for users who might not have extensive technical expertise.

What do you dislike most about this product?

One of the challenges with Amazon EC2 is its complex pricing structure. For those new to the platform, understanding the different pricing models, such as on-demand, reserved, and spot instances, can be overwhelming. Additionally, without proper monitoring, costs can escalate quickly for high-volume operations.

What recommendations would you give to someone considering this product?

I recommend starting with a clear understanding of your workload requirements and taking the time to explore Amazon EC2’s various pricing models. Use tools like AWS Cost Explorer to keep track of your expenses and optimize your usage. If possible, attend AWS training sessions or utilize their extensive documentation to make the most of EC2’s capabilities. Finally, take advantage of its integration with other AWS services to create a robust and efficient cloud infrastructure.

Pros

  • Continually Improving Product
  • Efficient Service
  • Effective Service
  • Altruistic

Jatin V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

Complex Pricing Leaves You in the Dark

Likeliness to Recommend

9 /10

What differentiates Amazon EC2 from other similar products?

According to AWS documentation and 2025 best practices, cost efficiency can be achieved by matching instance purchasing strategies to actual workload profiles. However, there is no largescale dataset mapping workload types to optimal EC2 pricing with quantitative outcomes; most guidance is based on AWS recommendations and industry consensus rather than published benchmarks.

What is your favorite aspect of this product?

EC2's highly flexible compute capacity, extensive global infrastructure, and rich integration ecosystem enable organizations to tailor resources dynamically to both predictable and bursty workloads. This flexibility is a core factor in user satisfaction and operational agility.

What do you dislike most about this product?

EC2 users frequently cite complex pricing as a significant pain point. Issues include forecasting costs due to diverse instance types and usage patterns, difficulties choosing between OnDemand, Reserved, and Spot pricing, and challenges in monitoring and optimizing resource allocation. The 2023 Flexera State of the Cloud Report found that over 50% of cloud decisionmakers struggle with cost management and transparency.

What recommendations would you give to someone considering this product?

Organizations should thoroughly analyze workload patterns to determine whether usage is steadystate, unpredictable, or seasonal. AWS’s pricing models are designed for such patterns: Reserved Instances and Savings Plans suit consistently utilized resources, while OnDemand and Spot Instances are optimal for shortterm or highly variable tasks.

Pros

  • Reliable
  • Performance Enhancing
  • Fair
  • Enables Productivity

Cons

  • Wastes Time
  • Vendor's Interest First

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