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What is Amazon Lex?
Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
5
Since last award
98 Plan to Renew
2
Since last award
76 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Amazon Lex?
Pros
- Reliable
- Acts with Integrity
- Continually Improving Product
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intent Extraction
Workflow Processing
Personalized Service
Learning and Adaptability
Other Integrations
Natural Language Processing
Leads Generation
Artificial Intelligence Engine
Vendor Capability Ratings
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Breadth of Features
Business Value Created
Availability and Quality of Training
Amazon Lex Reviews
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Aug 2024
Easy to use and set-up - highly recommend
Likeliness to Recommend
Pros
- Efficient Service
- Saves Time
- Respectful
- Helps Innovate
Please tell us why you think this review should be flagged.

John H.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2024
Easy to Use, very intuitive
Likeliness to Recommend
What differentiates Amazon Lex from other similar products?
It is super intuitive. The information coming back is not only helpful it is accurate more than other alternatives.
What is your favorite aspect of this product?
That it is plug and play. Not much user setup is needed
What do you dislike most about this product?
The initial lag time and learning the right commands. After using it however it becomes more user friendly
What recommendations would you give to someone considering this product?
It is a stepup from alternatives. It is worth a look and runs circles around most competition.
Pros
- Helps Innovate
- Reliable
- Security Protects
- Continually Improving Product
Cons
- Vendor Friendly Policies
Please tell us why you think this review should be flagged.

Rohan S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2022
Used LEX for creating operations slack bot. Easy
Likeliness to Recommend
What differentiates Amazon Lex from other similar products?
Intent based system.
What is your favorite aspect of this product?
Intelligence
What do you dislike most about this product?
Sometimes it becomes slow
What recommendations would you give to someone considering this product?
Optimisation required
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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